paid for wrong plan

[Spidy]

Hello. I started an account today * ************** T Brown *** *** ****. I accidentally chose the wrong plan. ($** talk text and * g data) I meant to chose the special offer - $** talk text *g data plus bonus ***mb if auto pay. I paid again to change plan upon renewal, but can you switch to special offer now ? seeing as this is only a few hours into my first day? Thank You*Trina

[srlawren]

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@Mary_M wrote:

thanks! we're trying - turnaround time is still 24 to 48 hours but we're moving as fast as we can!  🙂 @will13am

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Thanks for the update @Mary_M

[Mary_M]

thanks! we're trying - turnaround time is still 24 to 48 hours but we're moving as fast as we can!  🙂 @will13am

[will13am]

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@Mary_M wrote:

Hey @Spidy,

someone has gotten back to you with validation questions 🙂 Please have a look at your private messages.

Cheers,

Mary

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@Mary_M, given your speedy response in this thread, I take it the big backlog is pretty much in the rear view mirror with much improved interaction times???  Keep up the good work!

[Mary_M]

Hey @Spidy,

someone has gotten back to you with validation questions 🙂 Please have a look at your private messages.

Cheers,

Mary

[GreatCanadian]

All the above suggestions are spot on, but beware of this: If you log in and change your plan to a new plan and have it activate NOW you will lose your current plan and that money is out the window  I'd wait to see if the moderators will be lenient and adjust your current plan for you  If they don't, then you can decide to do it yourself if you don't want to lose the value of your current plan. That being said you can change it now and have it activate on your next renewal date. That way you don't lose anything, but you're stuck with your current plan for this cycle. 

GC 

[Lieux]

And @Spidy you will have to wait up to 2 or 3 days for answer...patience they will reply to you!!!

[srlawren]

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@mimmo wrote:

Send a private message to the moderator_team explain what happened. 

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@Spidy you can read how to do that here:  How to Get Help

[Spidy]

Thx mimmo

[mimmo]

Send a private message to the moderator_team explain what happened. They are pretty good with these things