paid for phone number service was not connected want refund

[esjliv]

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@fran3 wrote:

dont still have sim card

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@fran3 

humm? You just activated, didn't have service, then disposed of SIM card?

I was going to suggest to try one or more of the below:

• *turn off your phone, leave off for a minutes, then reboot
• *removing your SIM for a few minutes, then reinserting it
• *go into airplane mode for a few minutes, then going back to regular mode
• *reset network settings
• *is your phone locked to its previous provider, if so call them to unlock it for your...try SIM into another phone to see if there is any services

• *Check if your phone is blacklisted here:

  https://www.devicecheck.ca/check-status-device-canada/

There could be many reasons for no service issues, that are usually solvable. 

IF you threw away the SIM card, then you are likely out your first 30 days of service/activation $'s, unless for some reason Moderators to see a reason to refund you...

IF you are able to obtain another SIM card, Moderators could swap the NEW SIM with the old thrown out SIM on your account.

I guess either way, you could contact Moderators and ask.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[darlicious]

@fran3 

Which retailer did you attempt to activate with? If you did not leave with active service then the retailer should be refunding the charges back to your card and they can seek the remittance of the funds back from public mobile.

[softech]

@fran3   what you meant by don't still have the SIM card?  please provide more info...

[fran3]

dont still have sim card

[Dunkman · Accepted solution]

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@fran3 wrote:

bought a phone but for some reason it could not be activated.   after about an hour we asked for a refund which we were given but the amount they sent to public mobile for a month service (28.25) could not be refunded by them so we have no phone and want to cancel the service and receive a refund for the monthly amount

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@fran3 

Do you still have the SIM card?  You can put the SIM card in another phone. PM service should be working. 

In general, PM is prepaid and no refunds. However, you can try to contact moderator for help. YMMV if they will offer refund though. 

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

[fran3]

bought a phone but for some reason it could not be activated.   after about an hour we asked for a refund which we were given but the amount they sent to public mobile for a month service (28.25) could not be refunded by them so we have no phone and want to cancel the service and receive a refund for the monthly amount

[shawnnyboy2]

refresh and try again?

[Staliger]

@fran3 Can you give us more details please? Did you login your self-service account and found that your current status is not Active but Suspended or something?

[Anonymous]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you have to Submit a ticket to customer service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• explanation to them nice Team and nice service.

      Good Luck

[softech]

did you just activated today?

there is a national wide activation issue today, expect to resolved within 24 hours.  do you want to wait a bit?

exactly what was the issue, too?  maybe we can try to help if it is not an activation issue...