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Good Citizen / Bon Citoyen

outgoing calls / text never made

I am new to Public Mobile.  Only about 3 weeks now.  I checked my Usage and noticed many texts and calls each day that I never occured.  The texts were to a numer 7723, which I have no idea what that is.  And the phone calls were to a number 226-580-4001 which I have no idea about this one either.  Most of the outgoing calls to this number is only about 5 seconds long, but some are over one minute long.  I have the $15 per month plan where I am limited to 100 minutes per month, and these unknown outgoing calls could eat through my 100 minutes quickly.  What are these numbers and how can I stop them?


Accepted Solutions
Highlighted
Mayor / Maire

Re: outgoing calls / text never made

@Rosie2  as said above that is your voicemail number as for your texts I found this in help section 

I searched in the PublicMobile Community and discovered that on some devices, the "Phone" app on your device will automatically ping a text message to 7723 upon a device restart. And as my device was brand new, it was indeed restarting often while I was applying all the firmware upgrades, so this made perfect sense...

The Fix
In order to prevent this from happening again and continually depleting your limited text messages, you need to disable the SMS feature from the specific Phone app on your device as shown below (for an Android device):

 

Phone_Permission_SMS_Fix.jpg

Now, when I restart my device, it no longer automatically sends text messages to 7723! Smiley Happy but in your case texts are included anywaySmiley Happy

View solution in original post


All Replies
Highlighted
Oracle

Re: outgoing calls / text never made


@Rosie2 wrote:

I am new to Public Mobile.  Only about 3 weeks now.  I checked my Usage and noticed many texts and calls each day that I never occured.  The texts were to a numer 7723, which I have no idea what that is.  And the phone calls were to a number 226-580-4001 which I have no idea about this one either.  Most of the outgoing calls to this number is only about 5 seconds long, but some are over one minute long.  I have the $15 per month plan where I am limited to 100 minutes per month, and these unknown outgoing calls could eat through my 100 minutes quickly.  What are these numbers and how can I stop them?


What phone are you using?  I know messages get sent from iPhones and some Android when they setup on a new network.  As for the phone number that is your voicemail number that is being called.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click the "?" in the bottom right to create a trouble ticket *
Highlighted
Good Citizen / Bon Citoyen

Re: outgoing calls / text never made

The phone is a Motorola Motoe5 Play.

Highlighted
Mayor / Maire

Re: outgoing calls / text never made

@Rosie2  as said above that is your voicemail number as for your texts I found this in help section 

I searched in the PublicMobile Community and discovered that on some devices, the "Phone" app on your device will automatically ping a text message to 7723 upon a device restart. And as my device was brand new, it was indeed restarting often while I was applying all the firmware upgrades, so this made perfect sense...

The Fix
In order to prevent this from happening again and continually depleting your limited text messages, you need to disable the SMS feature from the specific Phone app on your device as shown below (for an Android device):

 

Phone_Permission_SMS_Fix.jpg

Now, when I restart my device, it no longer automatically sends text messages to 7723! Smiley Happy but in your case texts are included anywaySmiley Happy

View solution in original post

Highlighted
Mayor / Maire

Re: outgoing calls / text never made

@Rosie2 226-580-4001 is your voicemail access number.
Highlighted
Good Citizen / Bon Citoyen

Re: outgoing calls / text never made

So is this the number I call to retrieve my vm messages?  I thought I called my actual cell phone number to get my vm messages?  

Highlighted
Good Citizen / Bon Citoyen

Re: outgoing calls / text never made

And it appears accessing my vm gets applied toward my 100 minutes.  Is that correct?

Highlighted
Mayor / Maire

Re: outgoing calls / text never made

@Rosie2 Yes that is correct but you can always check your voicemail from an outside line this will not charge you minutesSmiley Happy

Highlighted
Deputy Mayor / Adjoint au Maire

Re: outgoing calls / text never made


@Rosie2 wrote:

And it appears accessing my vm gets applied toward my 100 minutes.  Is that correct?


If you are using your Public Mobile phone to check your Public Mobile Voice mail, Yes you are absolutely using your Minutes from your Plan.  You can use a Non Public Mobile phone by dialing your Voicemail Number or your Very own Public Mobile Number, when your greeting kicks in hit the *(Star) Key followed by your voice mail password.

 

 

Highlighted
Good Citizen / Bon Citoyen

Re: outgoing calls / text never made

When I attempt to turn off the SMS permission for texting, I get this message "If you deny this permission, basic features of your device may no longer function as intended."  What happens when I turn it off then?