07-23-2021 02:04 PM - edited 01-06-2022 02:52 AM
I just got my new sim card. I know that my phone is comptatible SamsungA20. I followed the steps but for some reasons I can't make phone calls it says not registered on network and if someone try to call me it goes automatically to my voice mail? please help 😉
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07-23-2021 03:42 PM
No its a new number.
07-23-2021 03:40 PM
07-23-2021 03:22 PM
Moderator Team will Response by private message to you
- Check your private message inbox (click on the envelope top right of your screen)
07-23-2021 03:06 PM - edited 07-23-2021 03:08 PM
@Jayphone2 wrote:It's a brand new sim card. I followed the steps to activate it on activate.publicmobile.ca
While waiting for a Moderator to respond, here are some typical networking trouble shooting to always check when no service is showing on your device:
Try your SIM into another compatible Public Mobile device to see if you have any services. (already suggested).
07-23-2021 02:54 PM
Happy to hear you know how to contact a moderator however you do need to know what your actual issue is so the moderators can solve your issue for you. Knowing how to contact them is why we have a chatbot.
Make sure you ask the moderators to reprovision the sim card and reset the account so that both "sides" of the sim card are communicating with both your phone and with pm's network.
07-23-2021 02:45 PM
Then your sim card did not provision properly upon activation. This has been an issue lately. Put "sim not provisioned upon activation" in the subject line or with simon and type "human" to submit a ticket or....
Send a private message... Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:
If you cannot remember your pin # include at least three ( if they apply)of the following:
The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.
Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the moderators. Responding promptly will speed up service times.
Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.
To send a private message to the moderators click below: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-23-2021 02:45 PM
no I chose a brand new number during the activation process
07-23-2021 02:42 PM
also can you test your SIM card for another device to check it out is the issue with device or SIM network, you know
are you activate your new line or transfer old number !!
07-23-2021 02:38 PM
It's a brand new sim card. I followed the steps to activate it on activate.publicmobile.ca
07-23-2021 02:38 PM - edited 07-23-2021 02:40 PM
Only one way to solve your issue , explanation to customer service by Moderator Team
and the are nice service Team the will help you 100%.
you Have To Submit a Ticket To Customer Service by Moderator Team,
Here’s how to contact customer service by Moderator Team,
Good Luck
07-23-2021 02:36 PM
I just did all of that and still the same ;-(
07-23-2021 02:26 PM
@darlicious wrote:Did you just port in? If so did you reply YES to the porting authorization text within 90 min of recieving it on your old providers sim card?
That message indicates a sim card issue....did you do a sim swap in your account? Power off your phone. Remove the sim card. Wait 10 min. Check that the sim card and sim slot are clean and free of debris. If possible put your sim in another phone to see if it works. Reseat the sim card. Make sure it fits snugly in the sim slot. Reboot. Do you get the same message? If so check if public mobile shows up as your mobile network? Try a network reset.Still nothing?
If so....the sim card has not provisioned correctly. You will need to contact the moderators to reprovision the sim card for you.
If you did swap sim cards what was the reason?
@Jayphone2 the above is your BEST information. I highly recommend @darlicious
07-23-2021 02:22 PM
Did you just port in? If so did you reply YES to the porting authorization text within 90 min of recieving it on your old providers sim card?
That message indicates a sim card issue....did you do a sim swap in your account? Power off your phone. Remove the sim card. Wait 10 min. Check that the sim card and sim slot are clean and free of debris. If possible put your sim in another phone to see if it works. Reseat the sim card. Make sure it fits snugly in the sim slot. Reboot. Do you get the same message? If so check if public mobile shows up as your mobile network? Try a network reset.Still nothing?
If so....the sim card has not provisioned correctly. You will need to contact the moderators to reprovision the sim card for you.
If you did swap sim cards what was the reason?
07-23-2021 02:20 PM
@Jayphone2 wrote:I just got my new sim card. I know that my phone is comptatible SamsungA20. I followed the steps but for some reasons I can't make phone calls it says not registered on network and if someone try to call me it goes automatically to my voice mail? please help 😉
Before you follow the "laundry list". Did recently port your number into Public Mobile?
07-23-2021 02:14 PM - edited 07-23-2021 02:21 PM
can you try it selecting the network to "3G ONLY"
for iPhone visit HERE
or HERE
for android visit HERE ,
if you still not working do one thing Make sure your phone is off before removing your SIM card,
and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
or can you do try reseat the SIM card
1. power off your device
2. take out the SIM card,
3. wipe it clean SIM card,
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone means to turn off your phone and turn it back on again.