not recieving calls

[shawna069]

just activated my phone 2 weeks ago and i can make calls but cant receive them anyone know why or have this problem

[shawna069]

thank you got it all worked out 

[Anonymous]

 @shawna069 : Did you attempt to transfer your phone number over? If so, did you leave your other SIM in to be able to confirm the transfer? Is the other account still live?

Is your phone unlocked? When did you get it? Is it compatible? What make/model/submodel is it?

[kb_mv]

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@shawna069 wrote:

just activated my phone 2 weeks ago and i can make calls but cant receive them anyone know why or have this problem

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@shawna069 You haven't been able to receive calls for 2 weeks? Did you port in your number? Sounds like something went wrong. Did you receive a text from your old company asking authorization to port your number to PM? I would call the port team if indeed you did port your number.

Call ***and have them fix the port.

Here is a link to a Public Mobile page on porting that may be useful:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If this isn't a result of a port gone wrong refer to directions from @dabr 

[dabr · Accepted solution]

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@shawna069 wrote:

just activated my phone 2 weeks ago and i can make calls but cant receive them anyone know why or have this problem

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@shawna069    You'll need to submit a ticket to moderators by clicking on the chatbot bottom right of screen and follow prompts or send a private message to Moderator_Team at this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437