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keshavgarg33
Great Neighbour / Super Voisin

not receiving text and calls

not receiving the calls and text after the port iy has been more than 8 hours since port. 

 


Accepted Solutions
hTideGnow
Mayor / Maire

Re: not receiving text and calls

Did you go through this step:

1. receive an sms from your old provider

2. reply YES to the SMS within 90 mins

 

this has to be completed to allow the port to go through

 

Check your Inbox in the Community.  I will message you a phone number.  It's Porting team and they  will provide your porting status or help to re-trigger the SMS if you missed

View solution in original post


All Replies
hTideGnow
Mayor / Maire

Re: not receiving text and calls

Did you go through this step:

1. receive an sms from your old provider

2. reply YES to the SMS within 90 mins

 

this has to be completed to allow the port to go through

 

Check your Inbox in the Community.  I will message you a phone number.  It's Porting team and they  will provide your porting status or help to re-trigger the SMS if you missed

View solution in original post

S--S
Mayor / Maire

Re: not receiving text and calls

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,  

 

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

 

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE 

or HERE 

 

for android visit HERE ,

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on.

Triguy
Mayor / Maire

Re: not receiving text and calls

Put the sim from your previous provider back into your phone and make sure to reply to the port request.

BKNS27
Deputy Mayor / Adjoint au Maire

Re: not receiving text and calls

@keshavgarg33 

Can you tell us what steps you took to port over to PM so we can see if you missed a step?

hTideGnow
Mayor / Maire

Re: not receiving text and calls

@keshavgarg33   is everything working now? 

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