not receiving calls or texts

[Chargracex]

I purchased my SIM card in Vancouver . I now live in Banff Alberta and my phone does not revive calls or texts. Sometimes it will but 99 percent of the time it won’t. Help please 

[ilikepm]

To help with porting, this may help you: https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-move-my-cell-phone-number-to...

To help with coverage: either try another cell phone with the same SIM card or ask around for how Telus/Koodo coverage is in the area. Since PM uses the same network, coverage should be similar.

Hope this helps! 🙂

[darlicious]

Cell coverage can be spotty in the mountains but telus (the network pm uses)has excellent coverage in Banff and connecting highways. What kind of phone do you have?

[computergeek541]

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@Chargracex wrote:

I purchased my SIM card in Vancouver . I now live in Banff Alberta and my phone does not revive calls or texts. Sometimes it will but 99 percent of the time it won’t. Help please 

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I'm also wondering if there is signal where you are in Banff but that it's very weak. Can you try a different phone? Some have a slightly better antenna than others.  Also, try the sevice in different places. If it's fine elsewhere, you'll have to draw a conclusion.

[will13am]

As long as there is coveage, the noted behavior doesn't make any sense.  Is there anything that doesn't look right in the self serve account?

[Anonymous]

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@Chargracex wrote:

What does port mean? Sorry... I don’t think I did 

it sometimes does work like I was in the bank the other day and I received a sms but that’s like been the only time 

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Port = Transfer

Moving ones phone number from a previous provider to a new provider.

[Chargracex]

What does port mean? Sorry... I don’t think I did 

it sometimes does work like I was in the bank the other day and I received a sms but that’s like been the only time 

[GinYVR]

@ChargracexLocation of where you purchase the SIM card doesn't matter. However where you are might, ie within range of towers etc. I would suggest try swapping your SIM card to another phone to try to narrow down whether it is a phone problem or a Public Mobile problem first. Then further diagnose if you find it is indeed a Public Mobile problem.

[mh1983]

Hmm, did you port your number from another provider?