cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

no phone service only wifi

I signed my husband up for Public on June 12, thinking it might take a bit of time to connect to this service. It still hasn't connected although his phone says he's connected to the Public mobility network in the cellular settings. How do I get the phone activated?


Accepted Solutions
Highlighted
Model Citizen / Citoyen Modèle

Re: no phone service only wifi

@williamharding 

 

That is a really long time for it still not being connected. 

 

I would pull the SIM card from the phone after you turn it off. Then put the card back in and turn it back on. If that does not work, put it in airplane mode and try again. 

 

You may need to do a full network reset to get everything up and running again. 

Try airplane mode for a few minutes then turn it off airplane mode as well. 

 

Are you sure the phone si compatible with the Public mobile network?

 

Lastly is you still can not figure it out go to the question mark in the corner and type not connected to network.

 

You can also click the link here:

https://publicmobile.ca.ada.support/chat/

 

[Solution highlighted ..... Luddite]

Screen Shot 2020-06-29 at 4.42.21 PM.png

Screen Shot 2020-06-29 at 4.43.16 PM.png

 

View solution in original post


All Replies
Highlighted
Model Citizen / Citoyen Modèle

Re: no phone service only wifi

@williamharding from what provider did you port his number from? can you check his self serve account and see if the number is correct and the service is active

Highlighted
Model Citizen / Citoyen Modèle

Re: no phone service only wifi

@williamharding  no phone calls or texts will come in or out?

Highlighted
Mayor / Maire

Re: no phone service only wifi

@williamharding whats the make and model of your husband's  phone? Thanks. Welcome to the community.  Stay safe. 

Highlighted
Oracle

Re: no phone service only wifi

@williamharding 

  • What plan did you purchase? Has your credit card been charged?
  • What is make/model of his phone?
  • What message do you see on the phone when you reboot with the PM SIM installed?
  • What message do you hear when dialing 611?

>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
Highlighted
Model Citizen / Citoyen Modèle

Re: no phone service only wifi

@williamharding 

 

That is a really long time for it still not being connected. 

 

I would pull the SIM card from the phone after you turn it off. Then put the card back in and turn it back on. If that does not work, put it in airplane mode and try again. 

 

You may need to do a full network reset to get everything up and running again. 

Try airplane mode for a few minutes then turn it off airplane mode as well. 

 

Are you sure the phone si compatible with the Public mobile network?

 

Lastly is you still can not figure it out go to the question mark in the corner and type not connected to network.

 

You can also click the link here:

https://publicmobile.ca.ada.support/chat/

 

[Solution highlighted ..... Luddite]

Screen Shot 2020-06-29 at 4.42.21 PM.png

Screen Shot 2020-06-29 at 4.43.16 PM.png

 

View solution in original post

Highlighted
Mayor / Maire

Re: no phone service only wifi


@williamharding wrote:

I signed my husband up for Public on June 12, thinking it might take a bit of time to connect to this service. It still hasn't connected although his phone says he's connected to the Public mobility network in the cellular settings. How do I get the phone activated?


@williamharding  Once you activate the Public Mobile SIM card, then service should be immediate. What happens when you dial 611 does it report  a balance?

Highlighted
Great Neighbour / Super Voisin

Re: no phone service only wifi

Texting on wifi only

Highlighted
Great Neighbour / Super Voisin

Re: no phone service only wifi

Taking the sim card out and reinstalling it worked. Thankyou!!!!!