cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Debster119
Good Citizen / Bon Citoyen

no internet

How do I make sure everything is set up right? 

When I use my phone for ANYTHING but Facebook.. 

I get the message NOT REGISTERED ON NETWORK??

Please Help 

TYIA

 

will13am
Oracle

Re: no internet

@Debster119 , if your are able to use mobile data even on just one app then it's working.  Is it possible that apps are being blocked from using mobile data?  What model of phone are you using?

hTideGnow
Mayor / Maire

Re: no internet

@Debster119   your other apps working too?  Like Browser, Google Map , etc.

Debster119
Good Citizen / Bon Citoyen

Re: no internet

yes they work only when I am in my house when i leave the house my phone does nothing but use camera or video

 

Debster119
Good Citizen / Bon Citoyen

Re: no internet

Samsung galaxy 10

 

hTideGnow
Mayor / Maire

Re: no internet

Look like your Mobile data is not setup yet.. Something to do with APN

 

what model is your phone?

Was it working with another provider before/

hTideGnow
Mayor / Maire

Re: no internet

Galaxy 10 certainly work on PM

 

You sure you didn't disable Mobile Data?  ?  Make sure it is enabled.

 

Also, what is showing on APN

?

 

Try a network reset

 

and this is the APN setting for PM

 

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: no internet


@Debster119 wrote:

How do I make sure everything is set up right? 

When I use my phone for ANYTHING but Facebook.. 

I get the message NOT REGISTERED ON NETWORK??


Not registered to network is a message that means that you're not conected to the mobile network.  This can be because the wrong network is selected, there's no service (ex. not activated or cancelled), or this can sometimes happen when there's a network problem.   Can you try reselected the automatic network selection option to see what happens?

Re: no internet


@hTideGnow wrote:

Look like your Mobile data is not setup yet.. Something to do with APN

 

what model is your phone?

Was it working with another provider before/


APN settings not being set wouldn't preent the connection to the cellular network  APN settings also wouldn't affect phone calls or text messages.

Debster119
Good Citizen / Bon Citoyen

Re: no internet

where would I find that?

 

Need Help? Let's chat.