no connections

[nadezhdatoronto]

need your help!

my phone doesnt work!

wasnt direct payment. I paid by online in My Account, but still no connection!

[nadezhdatoronto · Accepted solution]

thank you everybody for your messages!.

the problem was- changing bank card number and plan in one time. it was stop working.

[Yep, payments fail when credit card is out of data .......  Luddite]

[JK8]

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@nadezhdatoronto wrote:

need your help!

my phone doesnt work!

wasnt direct payment. I paid by online in My Account, but still no connection!

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Are you a new or existing customer? What does self service say for Account Status? Active? Is your phone unlocked?

[Dunkman]

@nadezhdatoronto 

Sorry to hear about your troubles.  More details are needed.

Is your account status active or suspended?

How did you exactly pay?  Via credit card?  Visa debit?  online banking (which won't work)?

Are you signed for autopay? (monthly automatic payment from registered credit card)

When was your payment date?

Etc. 

[HALIMACS]

Try this troubleshooter, @nadezhdatoronto 

1. Make sure airplane mode is off
2. Power OFF your device, wait 1 minute, turn on and check for signal bars
3. Check on account self-serve that your account status is Active
4. While on self-serve, check that SIM card number under “Change Sim card” matches the SIM card number in your phone
5. Make sure the device is not locked to a different carrier.
6. Make sure you’re in a covered area and there are no cellular outages
7. Change wifi calling preferences to Cellular Preferred or Cellular Only
8. Set network mode to Auto
9. Reset network settings
10. Update device software to latest version
11. Perform a manual network selection

[popping]

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@nadezhdatoronto wrote:

need your help!

my phone doesnt work!

wasnt direct payment. I paid by online in My Account, but still no connection!

---

If you account status is suspended or expired, check your available fund in your account.

If the amount of available fund equal to your plan cost, click the reactivate current plan link to get your phone working.

PM want full plan plan without rewards credit to reactivate a suspended or expired plan.  If your autopay failed to renew your plan, you can ask moderator to get your reward credit after getting your phone working.  https://publicmobile.ca/chatbot.

[Luddite]

I continue to troubled by the ongoing bugs for autopay, and reactivation after payment. Really do think every customer suffering these failures should open a ticket/private message, even while they mess about with our workarounds. Otherwise, how will PM prioritze the severity of these bugs? 

BUG? No see'em.

[nadezhdatoronto · Accepted solution]

thank you everybody for your messages!.

the problem was- changing bank card number and plan in one time. it was stop working.

[Yep, payments fail when credit card is out of data .......  Luddite]

[Biteme]

is there a moderator online please help me. I am in the process of giving up in you for lack of anything

[hairbag1]

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@Biteme wrote:

is there a moderator online please help me. I am in the process of giving up in you for lack of anything

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Give us some description of your concern and someone in the Community will help you with it right away.

[Biteme]

I seem to be dealing with different people on a ticket that I sent over a week ago now. I have no connection still today. I opened a ticket, I got something asking for more info, I sent it.

I got a message telling me that my payment failed, yet i can see online that the payment has not failed. I sent a reply asking whether the message was meant for me, then I receive a reply telling me that the hack comes from Koodo, may be that's why I got the email. then the person is asking me for my name to help me. WHAT TON EARTH IS THAT?