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Bibiche54
Great Neighbour / Super Voisin

no access to internet through the network

Hi, I have a LG G3, the phone calls is working fine but if there is no WIFI available around, I cant access internet nor the voice option of Google, neither map etc... I was with Koodo before and had no problem with this. Someone can help since ther is no technical assistance from Public Mobile?

JK8
Mayor / Maire

Re: no access to internet through the network

@Bibiche54 

 

Try resetting your network settings and reboot.

 

Also make sure cellular data is on and your apn settings are correct.

 

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

 

Edit:

Here is another thread on this:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/LG-G3-model-can-t-use-mobile-data/m-p...

Bibiche54
Great Neighbour / Super Voisin

Re: no access to internet through the network

Hi! I am in ''new APN settings'' and nothing is written or programmed. (it is in french) but I asked to search for network and it found : Lucky RAT:LTE or Lucky RAT: WCDMA.

 

hTideGnow
Mayor / Maire

Re: no access to internet through the network

@Bibiche54   LG phones usually require a network reset when changing provider.  Try it and see how it goes.

 

If issue persists, maybe try to even do a factory reset

Bibiche54
Great Neighbour / Super Voisin

Re: no access to internet through the network

I printed the infos, did step by step and wrote all informations at the right places, saved, reboot, tried, it did'nt work. Took off the Sim card and the battery, put them back, tried.Nothing!

 

I am thinking seriously to shop for another company!

hTideGnow
Mayor / Maire

Re: no access to internet through the network

@Bibiche54  did you do a Factor Reset of the phone?

 

 

it's a device issue, not a problem with the network.  Your phone works on Koodo before and will work here.  Koodo and PM are pretty much the same.  It's just LG is soemtimes tricky when changing provider.

JK8
Mayor / Maire

Re: no access to internet through the network

@Bibiche54 

 

Can you confirm you have a line of data showing in self service under My Data & Add-Ons?

BKNS27
Deputy Mayor / Adjoint au Maire

Re: no access to internet through the network

@Bibiche54 

Looks like you are the second person with connecting to the internet.

Maybe your internet is down. Go to your modem and check to see if all the lights are on. Go on your desktop or laptop to see if you have internet on them.

Our internet was down for 4 hours last month…No YouTube or coming on this Community!!!

Bibiche54
Great Neighbour / Super Voisin

Re: no access to internet through the network

Internet is not the issue when WIFI is available around. It is when WIFI is not available I cant access internet through Public network with data on only, which was ok with Kodoo.

Many of the members suggested to do a factory reset but will I lose all applications that I downloaded? Then I dont want to do that. I did step by step what was suggested to change APN settings on android phones and it did'nt work.

hTideGnow
Mayor / Maire

Re: no access to internet through the network

@Bibiche54  you phone call is good and just not internet , right?

 

do you mind to try one of these workaround

 

1. Network reset

2. if network reset does not work, try Factory reset

 

 

Again, your phone is LG and sometimes LG devices need to do a little bit more when changing provider.   

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