01-03-2020 04:36 PM - edited 01-05-2022 08:51 AM
Hello,
I switched from Koodo, signing up for the $25 plan and for auto-pay on January 2nd. See below. I was billed $28 yesterday ($25 + tax), so I am not seeing the $2 off on my bill. Also, if I recall correctly, the $25 plan offered the first 30 days free for new subscribers, so my first month's bill should have been $0. I have received a $10 credit for activating with Public Mobile. Thank you. Please apply a charge of $0 to the first 30 days and a $2 discount to subsequent billings on my $25 plan.
Thank you,
Robin F
Solved! Go to Solution.
01-03-2020 06:40 PM
Thank you for your reply. And Happy New Year!
01-03-2020 06:39 PM
Thank you for your reply.
01-03-2020 06:09 PM
@robin1970 wrote:Hello,
I switched from Koodo, signing up for the $25 plan and for auto-pay on January 2nd. See below. I was billed $28 yesterday ($25 + tax), so I am not seeing the $2 off on my bill. Also, if I recall correctly, the $25 plan offered the first 30 days free for new subscribers, so my first month's bill should have been $0. I have received a $10 credit for activating with Public Mobile. Thank you. Please apply a charge of $0 to the first 30 days and a $2 discount to subsequent billings on my $25 plan.
Thank you,
Robin F
2nd month is free. You will get a credit for it withing your first 30 days of service. Also, everymonth, you will receive $2 credit for Autopay. Automatically.
01-03-2020 05:18 PM
It blows me away that SOOOO many folks have come on here recently, all asking the same thing..... seems like the wording of the promotion is just ever so slightly misleading, and/or folks are just kind of skimming over the wording.
01-03-2020 04:59 PM
How to Get this Offer:
01-03-2020 04:59 PM - edited 01-03-2020 05:00 PM
Hi @robin1970
1. You should receive 2nd cycle credit within 30 days, if you don't contact moderators
2. Check your payment area to make sure you are registered with autopay, you should have received the credit right away and have a balance of $2 even before receiving $10 referral, if you didn't contact the moderators. From now on it will be credited to your account just before charging you for the coming cycle
Welcome to public mobile:)
01-03-2020 04:39 PM
@robin1970 wrote:Hello,
I switched from Koodo, signing up for the $25 plan and for auto-pay on January 2nd. See below. I was billed $28 yesterday ($25 + tax), so I am not seeing the $2 off on my bill. Also, if I recall correctly, the $25 plan offered the first 30 days free for new subscribers, so my first month's bill should have been $0. I have received a $10 credit for activating with Public Mobile. Thank you. Please apply a charge of $0 to the first 30 days and a $2 discount to subsequent billings on my $25 plan.
Thank you,
Robin F
There was never any first-month free promo. It is your next 30 days so you pay for your first 30 and get a credit for the next 30 days of service. As for autopay you will have a probably end up having a $6 credit for autopay when you are due for your renewal for your 3rd 30 days .
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