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Great Neighbour / Super Voisin

network problem

 
 
My plan is $25, comes with 1GB data, Apple mobile phone, but I can not use the data network
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Mayor / Maire

Re: network problem


@Ellis123 wrote:
 
My plan is $25 and I cannot use the data network

Enable data.  Restart you phone and let your PM SIM card to configure your APN automatically.

If restart does not work, you need to cahnge th APN setting manually.

 

If you have a LG Phone, your need to network reset your LG phone before data working again after changing provider.

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Model Citizen / Citoyen Modèle

Re: network problem

@Ellis123 has the data ever worked? what's the make and model of the phone?

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Model Citizen / Citoyen Modèle

Re: network problem

@Ellis123 When you go into your self serve is it showing data remaining under your plan/add ons? If not, you are out of data for this billing period. You can purchase 1GB add ons for $15 that don't expire. This means if you run out of plan data, you will start to use your add on data. Once your plan renews, any remaining add on data carries over to the next time you need it.

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Great Neighbour / Super Voisin

Re: network problem

I have done this, but still can't get the data

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Mayor / Maire

Re: network problem

Has data ever worked?

 

If it has worked in past. Log into your account and check if you used up all your data by going down to My data and add-on section.

 

Does data show there? If no it means you used up your data for the 30days.

 

If data has never worked check your APN settings.

 

What kind of phone do you have?

 

Manually change APN settings to the below.

 

Screenshot_20200617_075827.jpg

 

Save and reboot phone then try data.

 

If those don't work try these.

 

Screenshot_20200217_152632.jpg

 

Unless you have an iPhone? Then tell us if it's a new model or older iphone as APN settings are not same for iPhone. Newer ones should connect automatically or just connect it to iTunes to see if it pushes an update.

 

Let us know we are here to help you!

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Mayor / Maire

Re: network problem

Log into your self serve account and under data and add-ons if no amount appears then you have used up your data.  You can purchase an add-on.

Check APN settings.

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Mayor / Maire

Re: network problem

@Ellis123 enable data and try sending an mms message. If it works, then your APN settings are correct. If not, in general 20200506_104406.jpg

 Stay safe. 

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Model Citizen / Citoyen Modèle

Re: network problem

@Ellis123 reset your network settings

 

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Highlighted
Mayor / Maire

Re: network problem


@Ellis123 wrote:

I have done this, but still can't get the data


@Ellis123  What model is your iPhone?