@Valerie123 generally takes 2 to 3 weeks to receive. But with covid and Canada Post being backed up maybe longer
Use your order number to track on Canada Post. Take note. Sometimes Canada Post uses recycled numbers and it may not work. Other times PM ships via other means.
You can always open a ticket and ask.
Or private message at link below.
If you really need one go to a Walmart Or London Drugs and pick one up if your province is not on lock down.
Once received don't forget to use a referral code for a $10 signup bonus if you're activating a new account.
Click below link to private message moderators. They work for Public Mobile and can give you an update. The forums are just customer's like you.