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Great Neighbour / Super Voisin

lost phone

My daughter has lost her phone and we cannot find it.  How do we cancel our account.  We hadn't created a self serve account and tried doing so since the phone was lost but it needs to text us a 6 digit code which we can't receive ...since the phone is lost....I tried going into Walmart where we purchased the phone and set up the account but they said everything must be done online.

Mayor / Maire

Re: lost phone

Town Hero / Héro de la Ville

Re: lost phone

@gktrainingcentrWhat kind of phone did your daughter had? If it is an Android phone and she has a google account attached to it.. she can try the Google Lost phone feature.

 

You would need the receipt from Walmart it should the IMEI and other particulars.. and you need to contact the Moderators via this link.

Great Neighbour / Super Voisin

Re: lost phone

Thank you so much...message has been sent.

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Great Neighbour / Super Voisin

Re: lost phone

thank you.  We have sent a message to moderators.