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locked out and forgot my security question!

chris604
Great Neighbour / Super Voisin

as title says. And I swear I did NOT choose that security question as I have no idea nor have ever know the answer. need to add some international minutes for an upcoming trip ASAP. mods please help

4 REPLIES 4

Luddite
Oracle
Oracle

@chris604 Assuming you have a credit card on file, or a voucher, call 611 from your phone and add it. See #4, https://www.publicmobile.ca/en/on/get-help.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Mary_M
Retraité / Retired
Retraité / Retired

Good morning @chris604 and @mthai,

 

thank you for posting on our community forum!

 

For any assistance with your accounts, please be sure to reach out to us via private message, we'll be able to help you 🙂

 

Thank you for chiming in @will13am !!

 

Cheers,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

will13am
Oracle
Oracle

@chris604and @mthai, please contact the moderator team and they should be able to assist. 

The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.

mthai
Great Neighbour / Super Voisin

 

I have no service and I can't logon the website. There is no customer service phone to contact. I need help

 

Thanks,

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