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Sarahmulder28
Good Citizen / Bon Citoyen

i am lock out of the online and not getting my rest asswrod to my email

6 REPLIES 6

Sarahmulder28
Good Citizen / Bon Citoyen

k

 


@Sarahmulder28 wrote:
Login/UserLockedOut
Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.

Unfortunately, that's all you can do for now.  As you've stated, you've already sent a message to the moderators, so it's a waiting game right now.

 

Sarahmulder28
Good Citizen / Bon Citoyen
Login/UserLockedOut
Sorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.

Sarahmulder28
Good Citizen / Bon Citoyen

i have send them a message

 

Anonymous
Not applicable

First try it different browser internet,

if you still not work, you need send a private message To

public mobile customer support team (Moderators)>> Click here 

 

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

  • Monday to Friday from 8 AM to midnight Eastern time.
  • Saturday and Sunday: 8AM- 10PM Eastern time.

And be patient please

 
Good Luck

Triguy
Mayor / Maire

Contact a moderator for assistance.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.