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Obayed
Great Neighbour / Super Voisin

landline number porting

I wanted to transfer my landline number to public mobile. The transferring process was successful in the kiosk. It's been now two days. I just able to make outgoing call but no incoming call. How I can solve this issue.

Tags (1)
Triguy
Mayor / Maire

Re: landline number porting

 When you transfer a landline number, the process can take up to 3 business days. When your number transfer is complete, you will receive a confirmation text message. If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

geopublic
Mayor / Maire

Re: landline number porting


@Obayed wrote:

I wanted to transfer my landline number to public mobile. The transferring process was successful in the kiosk. It's been now two days. I just able to make outgoing call but no incoming call. How I can solve this issue.


@Obayed  Landline ports can take up to 5 business to complete just need to be patient.

gblackma
Mayor / Maire

Re: landline number porting

@Obayed porting a landline can take between 2.5 to 7 days. You have to be patient. Stay safe. 

Luddite
Oracle

Re: landline number porting

Landlines take much longer. Mine took 2 weeks. Just keep using it. 
Even with the slow transfer you should be able to make outgoing calls and use data with your cell phone. 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
ryanrudolf
Great Citizen / Super Citoyen

Re: landline number porting


@Obayed wrote:

I wanted to transfer my landline number to public mobile. The transferring process was successful in the kiosk. It's been now two days. I just able to make outgoing call but no incoming call. How I can solve this issue.


Landline porting takes much longer as compared to porting from a different cellular carrier. I ported a voip number and from what I read it has the similar turn around time to complete. It took about 4 days including weekends to fully work incoming / outgoing calls and SMS.

 

With that said, if it takes more than a week I would reach out to moderators to see how things are going. It could be stalled in the losing carrier and might need to resubmit the port request. Make sure all the info are correct if it takes to the point of resubmitting the port request.

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