Hi Helper,
I tried activating again in ‘private mode’ and it appeared to work. I transferred my old number from a Rogers account and this also seemed to work (no error message). My phone now shows I have Public Mobile service and I can make outgoing calls. However- when someone tries to call me using my old number it tells them that this number is not assigned.
I did not receive any call to the alternate phone number I provided during the set-up to inform me there had been a problem transferring my number. There was no error message telling me my number was not yet assigned- the only way I found out was by others attempting to call me and getting a “number not assigned message.”
Public Mobile has now accepted my payment and set up my phone, telling me that I have my old phone number, but I do not have my old phone number and I don’t know what my current phone number is (my phone informs me it is indeed my old number). Public Mobile hasn’t told me what my phone number is.
I’d like to know two things at this point:
1) How should I proceed if I want to continue with Public Mobile? How can I better help THEM get my phone set up with THEIR little upstart ragtag company (that is owned by Telus anyways lol)
2) Who do I contact to get a full refund for the SIM card I bought and the payment for the first month of service that is not working they way I set it up to, and that Public Mobile agreed with me to set it up to?
Thanks
E
