More information may be useful - new activation? Porting?
I have an iPhone 8 and I have switched providers (and travelled oversea) a few times and I did not have to reset network. Generally I get prompted to accept new carrier settings and that's it.
The only time I did not have service is when the line was actually not provisioned (that was with Koodo trying to get a QC number with an ON address).
I Reset network settings did not work. Help?
@kmpec1 Another customer reported a similar issue today. The lost/found reset trick did not work nor did the funding their account with $1 etc. Best to contact the moderator for resolution. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).
While you are waiting for the moderator to respond, you may try the lost/stolen phone trick:
To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone. ALso try a $1 onetime payment to see if it makes a difference.
What error message(s) are you getting? Is your plan active? Is your phone unlocked from a previous carrier? Which service was this phone most recently with?