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Good Citizen / Bon Citoyen

iphone 8 no service

I Reset network settings did not work. Help?

Re: iphone 8 no service

What problem(s) were you attempting to fix by doing this?  Maybe it would have worked fine without doing this, and asking for help first?

Good Citizen / Bon Citoyen

Re: iphone 8 no service

new activation. no service message

Have had problems with ipones on other carriers and a network reset usually works

not working here

 

Good Citizen / Bon Citoyen

Re: iphone 8 no service

More information may be useful - new activation? Porting?

 

I have an iPhone 8 and I have switched providers (and travelled oversea) a few times and I did not have to reset network.  Generally I get prompted to accept new carrier settings and that's it.  

 

The only time I did not have service is when the line was actually not provisioned (that was with Koodo trying to get a QC number with an ON address).

Town Hero / Héro de la Ville

Re: iphone 8 no service


@kmpec1 wrote:

I Reset network settings did not work. Help?


@kmpec1  Another customer reported a similar issue today. The lost/found reset trick did not work nor did the funding their account with $1 etc. Best to contact the moderator for resolution. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

While you are waiting for the moderator to respond, you may try the lost/stolen phone trick:
To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone. ALso try a $1 onetime payment to see if it makes a difference.

Re: iphone 8 no service

What error message(s) are you getting?  Is your plan active?  Is your phone unlocked from a previous carrier?  Which service was this phone most recently with?

Good Citizen / Bon Citoyen

Re: iphone 8 no service

its unlocked from bell

yes the plan is active

 where you suppose to see data speed and network it service  it says no service

Good Citizen / Bon Citoyen

Re: iphone 8 no service

thanks i just did

Model Citizen / Citoyen Modèle

Re: iphone 8 no service

How long did you wait for your number to port over? It can take up to 2 hours or more.

Re: iphone 8 no service

Unlikely, but try a pencil eraser on the SIM contacts - there may be some debris that needs to be polished off.  A no sim message is very unusual.