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Good Citizen / Bon Citoyen

international calls is not working

I have 400 minues long distance add-on, and tried to call my grandparents in China, I use exist code+ country code+ province code + fixed line telephone number. There is always a error, I can not call fixed line telephone. but it works, when I call a cellphone. if this add-on only work to international cellphone,or I have to change setting to make it work to fixed line telephone.

Mayor / Maire

Re: international calls is not working

When you purchase add-on did you follow the 2 step process first you purchase add on and fund get transfer from cc to public mobile funds then you buy again same add-on from available funds. ?
** I am not a Mod, please do not include any private info in a private message to me.**
Great Citizen / Super Citoyen

Re: international calls is not working

as i know, the provincial code in china like 010, 020..., did u remove the 1st 0 n type it like +8610....., +8620....?


@Slinxci wrote:

I have 400 minues long distance add-on, and tried to call my grandparents in China, I use exist code+ country code+ province code + fixed line telephone number. There is always a error, I can not call fixed line telephone. but it works, when I call a cellphone. I am not sur if I can call a fixed line telephone.


 

Good Citizen / Bon Citoyen

Re: international calls is not working


@Samianauman wrote:
When you purchase add-on did you follow the 2 step process first you purchase add on and fund get transfer from cc to public mobile funds then you buy again same add-on from available funds. ?

Yes, I can see the add-on in my account.

Good Citizen / Bon Citoyen

Re: international calls is not working


@jackfzhao wrote:

as i know, the provincial code in china like 010, 020..., did u remove the 1st 0 n type it like +8610....., +8620....?


@Slinxci wrote:

I have 400 minues long distance add-on, and tried to call my grandparents in China, I use exist code+ country code+ province code + fixed line telephone number. There is always a error, I can not call fixed line telephone. but it works, when I call a cellphone. I am not sur if I can call a fixed line telephone.


 


I tried 011860XXX, +860XXX, no one worked

Mayor / Maire

Re: international calls is not working

Does the 400 mintues show up on your self serve.?

 Just saw the reply 

Great Citizen / Super Citoyen

Re: international calls is not working

remove the number 0 behind 01186


@Slinxci wrote:

@jackfzhao wrote:

as i know, the provincial code in china like 010, 020..., did u remove the 1st 0 n type it like +8610....., +8620....?


@Slinxci wrote:

I have 400 minues long distance add-on, and tried to call my grandparents in China, I use exist code+ country code+ province code + fixed line telephone number. There is always a error, I can not call fixed line telephone. but it works, when I call a cellphone. I am not sur if I can call a fixed line telephone.


 


I tried 011860XXX, +860XXX, no one worked


 

Good Citizen / Bon Citoyen

Re: international calls is not working


@jackfzhao wrote:

remove the number 0 behind 01186


@Slinxci wrote:

@jackfzhao wrote:

as i know, the provincial code in china like 010, 020..., did u remove the 1st 0 n type it like +8610....., +8620....?


@Slinxci wrote:

I have 400 minues long distance add-on, and tried to call my grandparents in China, I use exist code+ country code+ province code + fixed line telephone number. There is always a error, I can not call fixed line telephone. but it works, when I call a cellphone. I am not sur if I can call a fixed line telephone.


 


I tried 011860XXX, +860XXX, no one worked


 


I tried, not work

Great Citizen / Super Citoyen

Re: international calls is not working

could u pls show me the format u dial? 

for my example, guangzhou............0118620xxxxxxx, tianjing.................0118621xxxxxxx

Good Citizen / Bon Citoyen

Re: international calls is not working


@jackfzhao wrote:

could u pls show me the format u dial? 

for my example, guangzhou............0118620xxxxxxx, tianjing.................0118621xxxxxxx


I was calling Fujian provice, dial 011860591xxxxxx, or  +860591xxxx, and 01186591xxxxx, no one works