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Good Citizen / Bon Citoyen

iMessaging not working

We're new to PM and iMessaging does not seem to work well on our 3 iPhones (iPhone 8, iPhone 6, iPhone 5).  2 are on $15 prepaid plan and 1 is on $10 prepaid plan.  All of them are on latest iOS and we have tried resetting and rebooting, and even trying changing APN from "isp.mb.com" to "sp.mb.com", nothing seems to help. 

 

Scenarios:

iMessage sent from PM to PM, sender has blue text (iMessaging is working).

iMessage sent from PM to Rogers, sender has green text (iMessaging not working). 

 

I saw some threads here saying iMessage should be turn off, so outgoing text message can be sent as SMS/MMS and won't be charged.  Is that true for $10 prepaid plan.  My son is complaining that all his outgoing text messages under WiFi are getting charged as regular text messages because iMessage is not working.

 

Please advise how to make iMessage works in PM.  What should be the correct setup to use iMessaging?  For $10 plan, should iMessage be turn off so it won't get charged?  Thanks.

Mayor / Maire

Re: iMessaging not working

@va3lim  Firstly, the 10$ plan has no data, So you must set up that phone to use SMS.  However, there are only 50 outgoing messages included, and there is no way to buy more on that plan.  Incomming is unlimited.  On the 15$ plans, there is a small amount of data - only if you are set up with auto-pay, so you can use iMessage with data, if you are on auto-pay.  Otherwise, you need to stick with SMS.

 

BTW, with Public Mobile, ther are no after the fact charges.  You only get what you pay for in advance.  No surprises.

Town Hero / Héro de la Ville

Re: iMessaging not working

@va3limYou shouldn't change the APN settings. I would suggest doing a backup and then reset for all 3 phones. That usually make sure the settings on Apple's side works well.

 

Good Citizen / Bon Citoyen

Re: iMessaging not working

For the $10 plan (with no data), iMessage should work if outgoing texts are sent thru WiFi, they shouldn't be charged as regular text messages. Am I wrong? 

For the $15 plan (with 250MB data), iMessage is not working if sent to other carriers (eg. Rogers) thru WiFi. The phone still has data remaining. Why?

 

Thanks.

Good Citizen / Bon Citoyen

Re: iMessaging not working

I'll change the APN back to "isp.mb.com". What is required to make iMessaging works on Public Mobile? Does iMessaging works on WiFi  or do you a plan with data?  Thanks.

Good Citizen / Bon Citoyen

Re: iMessaging not working

Found another thread with iMessaging issue under $10 prepaid plan.  I don't see the solution, it seems the fix is to request a refund?


https://productioncommunity.publicmobile.ca/t5/Getting-Started/iMessages-sent-from-home-wifi-countin...

Town Hero / Héro de la Ville

Re: iMessaging not working

@va3limiMessage requires both the Apple servers and iPhones to communicate over data. They need to be synchronized that's why if you are in a hurry make sure you are starting with brand new settings (ie setup). On either $10 and $15 plans you need to have data turned on. Just make sure your Messages settings are set was below.

 

IMG_0009.JPG

Mayor / Maire

Re: iMessaging not working


@va3lim wrote:

Found another thread with iMessaging issue under $10 prepaid plan.  I don't see the solution, it seems the fix is to request a refund?


https://productioncommunity.publicmobile.ca/t5/Getting-Started/iMessages-sent-from-home-wifi-countin...


So using iMessage with no or minimum data is a little tricky. I have my daughter on the $15 plan.

There is no simple solution that will work in all cases. This is what I have done. As @GinYVR mentioned make sure "Send As SMS" is turned on. Then go to cellular data and turn everything off except phone. Now all calls and text will use wifi when possible and dat only when necessary. This should work for the "No Data" plan as well. The only issue is if the $15 plan person wants to use the data for internet or email they will need to turn it on in Cellular Data prior to using it, of course this only applies when not on wifi.

Mayor / Maire

Re: iMessaging not working

So far as iMessage not working I would backup and reset all phones. Before reinstalling the backup, install as new first and make sure you can get everything to work properly, then install the backups and troubleshoot from there if necessary. No need to be changing APN settings.

Good Citizen / Bon Citoyen

Re: iMessaging not working

Cellular: OFF

APN: isp.mb.com

iMessage: ON

Send as MMS: ON

MMS Messaging: ON

 

* Test result based on $15 prepaid plan with 250MB data with WiFi:

Sent SMS (text) message: Successful

Sent MMS (picture) message: Failed --> this show iMessage is not working because it should work under WiFi

 

------------------------------------

 

Cellular: ON

APN: isp.mb.com

iMessage: ON

Send as MMS: ON

MMS Messaging: ON

 

* Test result based on $15 prepaid plan with 250MB data with WiFi:

Sent SMS (text) message: Successful

Sent MMS (picture) message: Successful --> this work but it's using up data, it was not sent thru iMessage

 

------------------------------------

 

I know that under $15 plan, all outgoing text messages including pictures are "UNLIMITED", however I want to be able to use iMessage whenever I am on WiFi to save data.  Is this possible?