cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

i was away over 3 months, can i still top up my account ?

 
Town Hero / Héro de la Ville

Re: i was away over 3 months, can i still top up my account ?

@Nusrat1214  If it's past 90 days then you can't. You would have to start as a new customer with a new sim and new account using s new email.

Try to login into your self serve account if successful bonus just fund your account and away you go.

Mayor / Maire

Re: i was away over 3 months, can i still top up my account ?

@Nusrat1214 

If your account was suspended over 3 months, you account was canceled. 

If you cannot login to your old account, your old account was canceled.

Town Hero / Héro de la Ville

Re: i was away over 3 months, can i still top up my account ?

After 90 days your account gets automatically cancelled if there is no payment.  You need to activate a new sim and setup a new account.

Great Neighbour / Super Voisin

I was away more than 90 day and really want to get back my old number. any suggestions ?

 
Deputy Mayor / Adjoint au Maire

Re: I was away more than 90 day and really want to get back my old number. any suggestions ?

 The number probably is not available unless it was originally a PM or Telus one.  You can try messaging the Moderator_Team and see if they can assist.

Mayor / Maire

Re: I was away more than 90 day and really want to get back my old number. any suggestions ?

@Nusrat1214 

When your PM account was canceled after 90 days, you number will be back to the provider who gave you that number. You can call that number.  If someone answer, you number is assigned to someone else.  

 

If PM/Telus/Koodo gave you that number, you may send a private message to moderator to determine it is still available or not.

Great Neighbour / Super Voisin

Re: i was away over 3 months, can i still top up my account ?

Once your plan expires because you didn't top it up it keeps it expired for 3monthes after that they will deactivated your account and you will have to get a sim card and start all over again.