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i lost my phone

lovelove
Great Neighbour / Super Voisin

i lost my phone and now i would like to connect a new sim card to a  new phone how do i do that 

4 REPLIES 4

bravo_md
Model Citizen / Citoyen Modèle

Go into your account report phone lost and do a sim card change

LovesToPM
Mayor / Maire

Logon to your Self-serve account

PM sim card change.jpg

edit: Jinx? So many replies at the same time lol

popping
Retired Oracle / Oracle Retraité

@lovelove wrote:

i lost my phone and now i would like to connect a new sim card to a  new phone how do i do that 


Login to your self-serve account.

Select [Plan and Add-Ons] --> [Change SIM card] to switch to a new SIM card.

 

Dunkman
Oracle
Oracle

@lovelove 

In your self service account, you can switch to a new SIM number.  Need to buy new SIM care and submit that number in your self service account and put in your new phone.  

 

Choose Plan and Add ons tab

Choose Change SIM Card tab

Submit new number.

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