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i cant receive calls my number is not attribute

cedrick
Great Neighbour / Super Voisin

i cant receive calls its been 2 days and the moderator dosent anser my email

what should i do 

so help please

cedrick

3 REPLIES 3

Alireja
Good Citizen / Bon Citoyen

@cedrick Can you make outgoing calls? how about data? Can you connect to internet?

geopublic
Mayor / Maire

@cedrick wrote:

i cant receive calls its been 2 days and the moderator dosent anser my email

what should i do 

so help please

cedrick


@cedrick  Did you port your number from another provider? If yes, just continue to use your old sim to make and receive calls until you hear back from the moderator.

hycm53
Mayor / Maire

@cedrick wrote:

i cant receive calls its been 2 days and the moderator dosent anser my email

what should i do 

so help please

cedrick


Is your account active? Try turn off your phone 30 seconds or more, then restart your phone. If still doesn't work, try the lost/stolen trick :

To report your phone stolen. Login to your account. Choose Plans and Add-on tab. Then choose Lost/Stolen Phone tab. Then choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Restart your phone.

If still doesn't work, you need to contact moderator team for your problem:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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