how to transfer my old phone number to the new card

[susan2veronica]

today I have actived an phone number,now I want to transfer my original phone number to cover the new card, my original number service  comes from Kodoo. my friend told me I have to use this community to let you help me to transfer it.

I want to keep the old number.

[JoyLuck]

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@hannah_zeppelin wrote:

Hi there, I am looking to port over my current Koodo number to my new Public Mobile account. Could I please have assistance doing this? Thank you

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1. To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

[hannah_zeppelin]

Hi there, I am looking to port over my current Koodo number to my new Public Mobile account. Could I please have assistance doing this? Thank you

[gblackma]

Yes @iPhoneUser 

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@iPhoneUser wrote:

Do you only need moderator help if your Koodo Account is prepaid?

Koodo is Telus?

I had no issues porting my Telus prepaid over to PM. I did it all online. 

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[iPhoneUser]

Do you only need moderator help if your Koodo Account is prepaid?

Koodo is Telus?

I had no issues porting my Telus prepaid over to PM. I did it all online. 

[Anonymous]

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@Brookeryter wrote:

?

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 @Brookeryter 

??

[Brookeryter]

?

[pmmobile]

@susan2veronica 

Just keep in mind after you have ported (moved) your original number, you should be able to make calls and send texts immediately, however, you will not be able to receive calls (and possibly texts) until the process is completed within 1-3 hours.

[Jb456 · Accepted solution]

Log into your self serve account and click "change phone number"

If it's post paid.

Prepaid contact moderators with ?mark on bottom right!

[ChuckYeah]

@susan2veronica Actually you use self serve to do it. Go to selfserve.publicmobile.com, on the right you'll see the words Change Number. Select transfer number. You'll need your Koodo Account or your PIN or your IMEI (serial number) and the name on the account.

My experience, you'll be up and running in under 5 min.

[Luddite]

@susan2veronica Post-paid Koodo a numbers can be transferred from within your PM self-serve account from the Change Number tab.

Pre-paid must be managed by the moderators. To get a ticket: click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Welcome aboard.