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Saunders
Great Neighbour / Super Voisin

how to check my ticket's status?

Just going by:

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-to-check-my-ticket-s-status-It-s-...

 

 

I created a ticket, but didn't print the details.  I don't see an e-mail regarding the ticket.  Surely there's a way to just view the ticket?  I only just created the ticket, so don't expect an actual response.  I'm literally looking to check on the status.

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Accepted Solutions
popping
Oracle

Re: how to check my ticket's status?

@Saunders 

After you create a support ticket, you had sent a private message to the moderator team with a ticket number as the subject of your private message.  Go to the SENT box of the private message system by clicking the envelop icon at the top right corner of this page.  If you don't see your ticket in your SENT box,  You did not create a ticket yet.  Don't keep on waiting.

 

Moderator response time is from a few hour to couple of days.

View solution in original post


All Replies

Re: how to check my ticket's status?


@Saunders wrote:

Just going by:

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-to-check-my-ticket-s-status-It-s-...

 

 

I created a ticket, but didn't print the details.  I don't see an e-mail regarding the ticket.  Surely there's a way to just view the ticket?  I only just created the ticket, so don't expect an actual response.  I'm literally looking to check on the status.


When opening a ticket, the tticket information/ticket number is not e-mail to you.  

 

Depending on your Community notification settings, you may receive e-mail messages informaiton that you've received a private message in the Community.  If a moderator has not sent you a private messages, this usually means that they have not yet gotten to your case.

esjliv
Mayor / Maire

Re: how to check my ticket's status?


@Saunders wrote:

Just going by:

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-to-check-my-ticket-s-status-It-s-...

 

 

I created a ticket, but didn't print the details.  I don't see an e-mail regarding the ticket.  Surely there's a way to just view the ticket?  I only just created the ticket, so don't expect an actual response.  I'm literally looking to check on the status.


@Saunders  nothing to go to for checking the status of a ticket you submitted.

Just look out for a message in your Community Inbox showing as the envelope below.

When you receive a message you will know you have someone working on the issue for you.

esjliv_0-1618883187733.png

 

popping
Oracle

Re: how to check my ticket's status?

@Saunders 

After you create a support ticket, you had sent a private message to the moderator team with a ticket number as the subject of your private message.  Go to the SENT box of the private message system by clicking the envelop icon at the top right corner of this page.  If you don't see your ticket in your SENT box,  You did not create a ticket yet.  Don't keep on waiting.

 

Moderator response time is from a few hour to couple of days.

View solution in original post

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