how do you follow up on a reference number?

[darlicious]

@Kinistino 

Send a private message to Moderator_team and put in the subject line your reference #. Leave a detailed message and the following information:

1. Full name and address on your account.
2. Email, phone number# and pin#.
3. If you don't know your pin# include at least three of the following:
4. Last payment, date,amount, type and last 4 digits.
5. Alternate phone # if any.
6. Date of birth.
7. Autopay y/n?  Type, last 4 digits.
8. Plan amount, any add ons? Recent plan changes.
9. Security question and answer.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Allow for a minimum 2 to 8 hours (up to 48 hours) for a response. Wait times are currently longer than usual especially for non urgent requests ( ie port requests.)

[popping]

@Kinistino 

What reference number that you refer to?

If you mean the support ticket number, your need to wait for moderator response to your ticket.  After moderator reply, your can reply to that private message with the same ticket # as the subject until your issue is resolved.

If you mean the refer-a-friend code, use it on your new activation and your will receive the $10 credit within 72 hours after your activation.

If you mean something else, please supply more info.

[Staliger]

@Kinistino Hello, do you mean the number to refer your friends or the number of your case with moderators?

[Triguy]

Check on your inbox should have a message from a moderator.  Try replying to their email.

[hairbag1]

If you are given a reference number when you signed up, you'll get $10 applied to your account, within 24 hours usually.

If you are the referee, you'll get $1 applied at next renewal noted as Refer-a-Friend Reward.