how do i port my koodo phone number!!!

[tylerdawe709]

this is so annoying!! iv been an hour trying to get my number ported!!!! i NEED THIS number!!! not a new one! 

[PAULRANG18]

Moderator help will be needed if it is a prepaid number being ported from Koodo. If postpaid, it can be done online with a new sim. Contact moderators by clicking ?, bottom right, and follow instructions to submit a ticket.

[popping]

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@tylerdawe709 wrote:

this is so annoying!! iv been an hour trying to get my number ported!!!! i NEED THIS number!!! not a new one! 

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If you have a Koodo prepaid number, you need moderator to port your number.

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

If you have a Koodo postpaid number, login to your self-serve account and select

[Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ]

[computergeek541]

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@tylerdawe709 wrote:

this is so annoying!! iv been an hour trying to get my number ported!!!! i NEED THIS number!!! not a new one! 

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Have you already made the request?

Also, is your number coming from a postpaid or prepaid Koodo account?

Request to port in a number from a postpaid Koodo account can be made at selfesrve.publicmobile.ca .  If it's from a prepaid Koodo account, you'll need to open a ticket through https://publicmobile.ca.ada.support/chat/ and have Public Mobile's moderators complete the request.

[mahbetty55]

This link has the details:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-move-my-cell-phone-number-to...