i tired to put my security question it says am wrong
when was my mother born ? I put the year it says its wrong
Try to use browser Incognito mode. There are often webpage issues lately.
trying to security question to verited my email help
The security question...are you trying to reset your Self Serve password?
OR, you do not remember which email is connected to your Self Serve, so you are trying different ones?
Do you have a secondary question? If so try again.
If you had to many failed attempts, system could have locked you out. Wait one hour and try again.
If still having issues ask CSA for help.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
2 – Slower - Use this link to:
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.
and they will Reset for you,
Here’s How To Contact Customer Support Agent by CS_Agent,
where do i find this
Usually, in the browser (Chrome for ex.), there are 3 dots at the top. Clicking on it would show the option to use Incognito (also called InPrivate,etc..) mode.