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douellet_90
Good Citizen / Bon Citoyen

hi

trying to security question to verited my email help

douellet_90
Good Citizen / Bon Citoyen

Re: hi

i tired to put my security question it says am wrong

when was my mother born ? I put the year it says its wrong

 

t_p
Model Citizen / Citoyen Modèle

Re: hi


@douellet_90 wrote:

i tired to put my security question it says am wrong

when was my mother born ? I put the year it says its wrong

 


Try to use browser Incognito mode. There are often webpage issues lately.

esjliv
Mayor / Maire

Re: hi


@douellet_90 wrote:

trying to security question to verited my email help


@douellet_90 

 

The security question...are you trying to reset your Self Serve password? 

OR, you do not remember which email is connected to your Self Serve, so you are trying different ones?

 

Do you have a secondary question? If so try again.

 

If you had to many failed attempts, system could have locked you out. Wait one hour and try again.

 

 

If still having issues ask CSA for help.

 

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

douellet_90
Good Citizen / Bon Citoyen

Re: hi

where do i find this

esjliv
Mayor / Maire

Re: hi


@douellet_90 wrote:

where do i find this


@douellet_90 

Do you mean the Incognito Mode method....?

 

You can also use a keyboard shortcut to open an Incognito window:
  1. Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
  2. Mac: Press ⌘ + Shift + n.
douellet_90
Good Citizen / Bon Citoyen

Re: hi

am locked out right now yes my self  to get in my account

S--S
Mayor / Maire

Re: hi

@douellet_90 

Explain your issue to Contact Customer Support Agent by  ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will Reset for you,

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

douellet_90
Good Citizen / Bon Citoyen

Re: hi

windows

t_p
Model Citizen / Citoyen Modèle

Re: hi


@douellet_90 wrote:

where do i find this


Usually, in the browser (Chrome for ex.), there are 3 dots at the top. Clicking on it would show the option to use Incognito (also called InPrivate,etc..) mode.

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