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hi, I have two accounts, but referal $1 went to the wrong one, how to get MOD to switch it, thanks

yackinlyn
Model Citizen / Citoyen Modèle

I do have listed both phone numbers there, that is probably why

5 REPLIES 5

yackinlyn
Model Citizen / Citoyen Modèle

yes i understand, checked on wed, it was correct, checked now, it went to another account. why this back and forth thing happened? i have  to remove my alternative phone number just now.

@yackinlyn  referrals are not credited by phone number. They are credited by a unique referral code found on the right side of your account. Alternative number would not have anything to due with it.

 

Screenshot_20200122_075123.jpg

In any event only the moderators that work for PM can look into it and possibly help you out. 

yackinlyn
Model Citizen / Citoyen Modèle

my  phone number  that is listed as alternative number  received the reward. that must be the confuse occurred

@yackinlyn  How could it have incorrectly went to the wrong account? Each account has its own email address. Each account has its own unique referral code. 

 

Only possibility of a referral being credited to the incorrect account is human error by giving the wrong referral code to whoever you referred.

 

Follow @JoyLuck  post on how to reach mods.

 

JoyLuck
Mayor / Maire

@yackinlyn wrote:

I do have listed both phone numbers there, that is probably why


Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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