Solved! Go to Solution.
Do you mean when you tried porting a number? If yes, you'll need the assistance of a moderator to check this for you.
I suggest you send them a private message. Be sure to include your Public Mobile phone number and/or SIM card number and/or Public Mobie account number, as well as a detailed description of your problem, and the good account information for the number you want to port. Click here to know how contact them. They are available Mon-Thursday from 9am to 9pm and Friday-Sunday from 9am to 5:30pm (eastern time). They usually respond pretty fast to help requests!
I hope your problem will be solved quickly
Hi private message your account details sim number, old account number, old account name and old account phone number. click the mods name and then select send private message
@Shazia_K can you help.
Also pop you old sim in. it shoudl still work.
Good morning @Ying,
Thank you for reaching out to us!
I understand that the wrong information may have been entered but I could definitely help out with this. To make it easier, can you please send me your details via private message?
here is link for Moderator.
Thanks @Mike40999 !
I want to correct my wrong account number.but I don't know how to send a message to you .can you give me your e-mail or send an e-mail to me . my e-mail: *********
I will give you the correct account number .
Thank you for taking the time to reply!
As mentioned, you've come to the right place for help! Can you please send me your phone number and the account number associated to your old service provider by private message? To do this, just hover your mouse over my name and click on the option to send me a private message.