06-11-2020 10:46 PM - edited 01-05-2022 11:39 AM
06-11-2020 10:56 PM
Simon is a bot. Please click on Get Help, then click Chat with Simon. Simon will create a ticket to connect you with a moderator.
06-11-2020 10:55 PM
At the front end , you can change the email address using self serve.
But at the back end office, only the Moderator Team can set up your new email.
Contact team Moderator here.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Hope this solves your issue.
Regards,
06-11-2020 10:54 PM
@Wendy60 thee are 2 ways to contact the moderators ( PM customer service) :
Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.
Welcome to PM .
06-11-2020 10:53 PM
@Wendy60 wrote:Is Simon a bot? I would like to speak to a real human, thanks.
Unfortunately, there's no "real human" to speak to. Simple Simon is as close as it gets at Public Mobile.
06-11-2020 10:52 PM
Hi,
Contact Moderator Team here. Inform them the new email address. Only they can set up the email at the back end.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Regards.
06-11-2020 10:51 PM
Is Simon a bot? I would like to speak to a real human, thanks.
06-11-2020 10:50 PM - edited 06-11-2020 10:51 PM
Top of page, click on Get Help, then click Chat with Simon for moderator assistance.