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Great Neighbour / Super Voisin

data wont work

i can send and recieve text messages and make calls, but i cant get data to work and the carrier is showing as telus. PM wont show up at all in the mobile network options 

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Model Citizen / Citoyen Modèle

Re: data wont work

Try turn off phone then turn on again, that work for another guy with similar problem - you can read his post by clicking here:

 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Data-Service-Stopped/m-p/413553

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Retired Oracle / Oracle Retraité

Re: data wont work


@faytetho wrote:

i can send and recieve text messages and make calls, but i cant get data to work and the carrier is showing as telus. PM wont show up at all in the mobile network options 


@faytetho some phones (in paritcular, most/all Asus models, but potentially others as well) don't know about Public Mobile and set the APN incorrectly to Telus.  You're probably going to have to manually create the APN entry for public mobile.  https://apn-canada.gishan.net/en/apn/public-mobile


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Model Citizen / Citoyen Modèle

Re: data wont work

Yeah, as srlawren said above about setting up the APN manually, my friend has samsung phone and he had to set his APN again to Public few times now to get his data to work again.

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Mayor / Maire

Re: data wont work


@faytetho wrote:

i can send and recieve text messages and make calls, but i cant get data to work and the carrier is showing as telus. PM wont show up at all in the mobile network options 


Carrier showing Telus at noficartion bar can be ignored. It is the software doing it. Do you mean Telus is the name of the APN?  If it is, use instructions from before to change.