04-08-2019 03:30 PM - edited 01-05-2022 04:13 AM
Ok, so i went and set up an account over the wknd for my daughter. we did not get a chance to get the sim into the phone until yesterday, and the account hasn't been activated online. While in the process of putting the sim into her phone, we dropped it and my ninja dog grabbed it off the floor and chewed it, so when we we're able to put it into the phone it was ruined and said no sim. Went and got another sim today. Now trying to set up my account so i can update the sim, and it asks for the number, and then the 6 digit activation code that is texted to that number.. well ugh, can't get no text on that number until the sim is updated. So how the hck do i do that?
04-08-2019 03:58 PM
@Lieux oh goody, can't wait lol. May need a drink or two to get through this process lol
04-08-2019 03:46 PM
@mvandyk79 wrote:@Lieux Thanks, I have done that. I spent an hour just trying to figue out how to contact them also. Im a fairly techy person, but they dont make this process easy.
Don't give up!!! It will be easier in few days...or after few problems!!!
04-08-2019 03:43 PM
@Lieux Thanks, I have done that. I spent an hour just trying to figue out how to contact them also. Im a fairly techy person, but they dont make this process easy.
@Lieux wrote:
@mvandyk79 wrote:Ok, so i went and set up an account over the wknd for my daughter. we did not get a chance to get the sim into the phone until yesterday, and the account hasn't been activated online. While in the process of putting the sim into her phone, we dropped it and my ninja dog grabbed it off the floor and chewed it, so when we we're able to put it into the phone it was ruined and said no sim. Went and got another sim today. Now trying to set up my account so i can update the sim, and it asks for the number, and then the 6 digit activation code that is texted to that number.. well ugh, can't get no text on that number until the sim is updated. So how the hck do i do that?
You can ask the moderator to help you with that here..
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. Be patient waiting time is few hours to 2 days.
04-08-2019 03:41 PM
haha her phone is almost bigger than the dog (yorkie).
I am beyond annoyed at this process lol.
04-08-2019 03:38 PM
@Pizzaeh wrote:The dog ate my SIM card.
It's better the sim than the phone!!!!
04-08-2019 03:35 PM
The dog ate my SIM card.
04-08-2019 03:34 PM
@mvandyk79 wrote:Ok, so i went and set up an account over the wknd for my daughter. we did not get a chance to get the sim into the phone until yesterday, and the account hasn't been activated online. While in the process of putting the sim into her phone, we dropped it and my ninja dog grabbed it off the floor and chewed it, so when we we're able to put it into the phone it was ruined and said no sim. Went and got another sim today. Now trying to set up my account so i can update the sim, and it asks for the number, and then the 6 digit activation code that is texted to that number.. well ugh, can't get no text on that number until the sim is updated. So how the hck do i do that?
You can ask the moderator to help you with that here..
04-08-2019 03:32 PM - edited 04-08-2019 03:33 PM
@mvandyk79 If you activated online yourself, you should already have an account. Use your email and password you entered during activation. If you activated at the store, You will need to send a private message to the Moderator_Team.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.