contact a moderator to enable login?

[michbg]

Why was my login disabled after not using SIM for a few months?  How do I re-enable and reset?

[Jackhyf63]

@michbg 

Your account will be suspended if payment is not received on your rate plan renewal date, and will expire/deactivate on the 90th day. That also means that on the 90th day you would lose your telephone number associated with your rate plan and your self-serve account will be disabled. 

Your old SIM card will not work either and you need buy new SIM also create a new account and I hope this helps .

[Lieux]

If it was not so long (90days) you will need help from the moderator here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And explain what happened...waiting time few hours to 2 days... @michbg 

[Anonymous]

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@michbg wrote:

Why was my login disabled after not using SIM for a few months?  How do I re-enable and reset?

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If an account goes into suspension for more than 90 days then everything about the account is gone.

You would need to buy a new SIM and activate a new service using a different email address.