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Great Neighbour / Super Voisin

complete the SIM & Activation online form

Need to complete transfer of Sim/Tel Phone, Received text to fill out Activation online Form, but I can't find it.

I already filled out the transfer during SIM Activation, how do I reach the Mods to complete my maybe failed transfer of SIM/Phone Number


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Highlighted
Mayor / Maire

Re: complete the SIM & Activation online form


@mcmig978 wrote:

Need to complete transfer of Sim/Tel Phone, Received text to fill out Activation online Form, but I can't find it.

I already filled out the transfer during SIM Activation, how do I reach the Mods to complete my maybe failed transfer of SIM/Phone Number


@mcmig978  That means that there was an issue with the port and you need to provide PM with the correct/missing information to resubmit the port request. 

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team 

 

View solution in original post


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Highlighted
Mayor / Maire

Re: complete the SIM & Activation online form

Send a message to them via this link.

 

In the Subject say you want to port <original number> to your <account number>

 

In the body fill in the pertinent information

 

Expect to hear back from them up to 48 hours.

Highlighted
Mayor / Maire

Re: complete the SIM & Activation online form

Highlighted
Mayor / Maire

Re: complete the SIM & Activation online form


@mcmig978 wrote:

Need to complete transfer of Sim/Tel Phone, Received text to fill out Activation online Form, but I can't find it.

I already filled out the transfer during SIM Activation, how do I reach the Mods to complete my maybe failed transfer of SIM/Phone Number


@mcmig978  That means that there was an issue with the port and you need to provide PM with the correct/missing information to resubmit the port request. 

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team 

 

View solution in original post

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Great Neighbour / Super Voisin

Re: complete the SIM & Activation online form

Replied to Mods with the info, thank you

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Deputy Mayor / Adjoint au Maire

Re: complete the SIM & Activation online form


@mcmig978 wrote:

Replied to Mods with the info, thank you


That was Fast. Normally they average from 48 hours to a week to Respond to your message. 

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Good Citizen / Bon Citoyen

Re: complete the SIM & Activation online form


@chukdefatey wrote:

@mcmig978 wrote:

Replied to Mods with the info, thank you


That was Fast. Normally they average from 48 hours to a week to Respond to your message. 


@mcmig978  didn't say got a response. only said sent a message to them.

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Great Neighbour / Super Voisin

Re: complete the SIM & Activation online form

Everything was transferred by the end of the day by Mods, Great Service!

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