cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Town Hero / Héro de la Ville

Re: charged three times for plan change on Jan 17/2019


@Harry707 wrote:

I thought system would adjust, I will receive credit/refund for plan not used. Would you pay for item, which you have not used?. If PB mobile has call centre, this would not happen?


@Harry707

Unfortunately being a self serve system it does what you tell/request it to do..and you have to read every detail closely..as for customer service,its pretty clear that there is and wont be anything different than whats offered..

Model Citizen / Citoyen Modèle

Re: charged three times for plan change on Jan 17/2019

Anytime you change plans it calls for payment right away. It's not like post paid where you change plan and pay later. In order to change plan and use service must pay in advance. If your coming from Post paid carrier and didn't know how prepaid works, there is nothing PM could do. It's much like gas stations that ask you to pay before you can fill your tank. It can only be done after payment. No payment no plan change.

Mayor / Maire

Re: charged three times for plan change on Jan 17/2019


@Carld123 wrote:

@Harry707

Unfortunately being a self serve system it does what you tell/request it to do..and you have to read every detail closely..as for customer service,its pretty clear that there is and wont be anything different than whats offered..


I would say that that is the entire benefit of a self-serve system...not unfortunately. I wish there were more self-serve capabilities. Renew plan immediately, see whole SIM #, add cc's in 611 etc.

With what they have though, the text needs to be more clear.

But yeah t'ain't no call centre round these parts.

Town Hero / Héro de la Ville

Re: charged three times for plan change on Jan 17/2019

@z10user4

For got to add "for you".....

Highlighted
Deputy Mayor / Adjoint au Maire

Re: charged three times for plan change on Jan 17/2019

@Harry707, so just trying to understand, why did you change your plan so many times in a short period.  Why didn't you just get the talk/text/data from the beginning?

 

Anyways, as I've also learned through this forum, once you purchase plan that 's the plan you are stuck with until the end of your cycle, if you change plans before your cycle comes up then you lose the amount you put in and gotta pay full price for the new plan you are looking to change to.  So unfortunately all that money is gone now.

 

Maybe see if the MODS can do you this one favour, but I highly doubt it.