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Great Neighbour / Super Voisin

charged 2x

Why was i charged $30.24 and $33.60 on October 8th 2020

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Mayor / Maire

Re: charged 2x


@MarilynWoo wrote:

Why was i charged $30.24 and $33.60 on October 8th 2020


If you believe you were overcharged contact a moderator. Check your transaction history in self service first to see what the charges were. Are you paying for 2 accounts and did you include tax?

 

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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Mayor / Maire

Re: charged 2x


@MarilynWoo wrote:

Why was i charged $30.24 and $33.60 on October 8th 2020


Login to your self-serve account.

What is the amount of your account available fund?

If it is equal to the extra payment, PM had left the second payment in your account to be used during your next renewal date.

 

Please noted that the amount on your cc include the sale tax.  The amount in your account will be cc amount - sale tax.

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Great Citizen / Super Citoyen

Re: charged 2x

@MarilynWoo 

 

I can understand your frustration with this. The difference between your plan and how much you’re billed would be applicable taxes. PM doesn’t overcharge you and actually gives you loyalty credits.

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