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change phone number

tonyluckyboy
Great Neighbour / Super Voisin

its been 3 weeks im trying to change my phone number and the message i receive its always the same: phone number change failed...my account is active...please help me...

7 REPLIES 7

Anonymous
Not applicable

@computergeek541 wrote:

@davincial wrote:

There are 2 ways you can change your new

1) either get a new number which you can do once every 30 days

 

2) transfer your old number for which you would have to send a private message to the moderator 

 

hope this helps!


Generally, customers do not need to contact moderators to port in a phone number, a number coming from a prepaid Koodo account being the main exception.


Now that's a hedge word. "Main". 🙂 Isn't there also like a PC Mobile or something? Also I gather TextNow.


@davincial wrote:

There are 2 ways you can change your new

1) either get a new number which you can do once every 30 days

 

2) transfer your old number for which you would have to send a private message to the moderator 

 

hope this helps!


Generally, customers do not need to contact moderators to port in a phone number, a number coming from a prepaid Koodo account being the main exception.

davincial
Good Citizen / Bon Citoyen

There are 2 ways you can change your new

1) either get a new number which you can do once every 30 days

 

2) transfer your old number for which you would have to send a private message to the moderator 

 

hope this helps!

popping
Retired Oracle / Oracle Retraité

@tonyluckyboy 

You can only change phone number once per 30 days.

But you can port a number to PM without the 30 days limitation.

I had port two numbers to the same PM account with 2 weeks in between.

 

 

Rockdaddy22
Retired Oracle / Oracle Retraité

Sounds like you need to contact a moderator to help you out. 

Anonymous
Not applicable

@tonyluckyboy wrote:

its been 3 weeks im trying to change my phone number and the message i receive its always the same: phone number change failed...my account is active...please help me...


You can only change your number once per 30 day term.

Perhaps try a different browser or clear cache or use incognito/privacy mode.

 

Edit: ninja'd

Jb456
Mayor / Maire

Stay safe

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