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Good Citizen / Bon Citoyen

cant send texts with pictures to Android users

Hi there.

i just switched to PM. somehow i cant seem to send texts with photos to Android users.  Is there a fix to this?  I have an iPhone 11 pro


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Mayor / Maire

Re: cant send texts with pictures to Android users


@makenzi wrote:

Hi there.

i just switched to PM. somehow i cant seem to send texts with photos to Android users.  Is there a fix to this?  I have an iPhone 11 pro


1.  Sending MMS needs mobile data. Is your data working on your browser?  If not, you need the PM specific carrier file to be updated.  Check your iPhone for update.  You may need to connect your iPhone to itune running on a PC to update the carrier file.

 

2.  If you data is working, you need to configure iMessage to send SMS/MMS as follows:

 

Under iPhone Messages settings:
iMessage = enabled

SMS/MMS
MMS Messaging = enabled
Group Messaging = enabled
All other Messages settings are disabled

 

How do you know what message type you are sending or receiving on iPhone?
Messages with green bubbles are normal SMS/MMS text messages.
Message with blue bubbles are sent via the iMessage

View solution in original post


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Mayor / Maire

Re: cant send texts with pictures to Android users


@makenzi wrote:

Hi there.

i just switched to PM. somehow i cant seem to send texts with photos to Android users.  Is there a fix to this?  I have an iPhone 11 pro


Check your apn settings.

https://apn-canada.gishan.net/en

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Good Citizen / Bon Citoyen

Re: cant send texts with pictures to Android users

ok, i just did.  it says APN isp.mb.com

blank for username and password (is this something i set up? do i use my PM info?)

thanks for your help

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Mayor / Maire

Re: cant send texts with pictures to Android users

Try with no i. The pic is from my iPhone SE. 

 

28922B96-8AEE-48E5-BCDA-522F50DCD79F.jpeg

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Good Citizen / Bon Citoyen

Re: cant send texts with pictures to Android users

not much of a techie.  what does the apn settings do?  I checked it and it shows as 

IPN isp.mb.com

Username.    blank

password.     blank

 

would putting in a username and password solve my issue of not being able to send photos via text to androids?

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Mayor / Maire

Re: cant send texts with pictures to Android users


@makenzi wrote:

not much of a techie.  what does the apn settings do?  I checked it and it shows as 

IPN isp.mb.com

Username.    blank

password.     blank

 

would putting in a username and password solve my issue of not being able to send photos via text to androids?


No....it won’t take. 

Highlighted
Mayor / Maire

Re: cant send texts with pictures to Android users

Make certain that your data is enabled.

Highlighted
Good Citizen / Bon Citoyen

Re: cant send texts with pictures to Android users

so just double checking, i need to turn data on for sending pictures, correct?

i can send regular texts without turning data on, right?

Highlighted
Mayor / Maire

Re: cant send texts with pictures to Android users

@makenzi  yes and yes for your questions. 

 

And make sure to change settings on your iPhone for SMS and MMS

 

IMG_20201016_134040.png

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Mayor / Maire

Re: cant send texts with pictures to Android users


@makenzi wrote:

so just double checking, i need to turn data on for sending pictures, correct?

To an android user yes...any time....every time. 

 

 

i can send regular texts without turning data on, right?

To an android user yes...any time....every time. 

To another Apple user you MUST have either Data or Wifi connected. 

 


 

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