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Great Neighbour / Super Voisin

cant access data when out away from wifi

I am a new user.  I have a plan with 5GB  of data.  So far, when out shopping, work, etc...My phone won't use cellular data to connect to websites.  Only works through wifi. Please help!  I have checked my phone settings, and all settings are correct for cellular data use.  Thanks.

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Mayor / Maire

Re: cant access data when out away from wifi

Sounds like you need to check the APN settings on your phone.

 

But before that you can try a simple "network reset".

Also what kind of phone do you have?

 

Here is the APN settings please check yours..

 

Screenshot_20200217_152632.jpg

Or 

Screenshot_20200617_075827.jpg

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Oracle

Re: cant access data when out away from wifi


@mvitols wrote:

I am a new user.  I have a plan with 5GB  of data.  So far, when out shopping, work, etc...My phone won't use cellular data to connect to websites.  Only works through wifi. Please help!  I have checked my phone settings, and all settings are correct for cellular data use.  Thanks.


So you have verified your APN settings, what type of phone are you using.  Some LG's need a network or even a  factory reset on them so they work in PM.

I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

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Mayor / Maire

Re: cant access data when out away from wifi

Was JUST gonna say the same, but once again, Speedy Gonzalez 😉  beat us all to it.

 

That, and we're assuming that when @mvitols  says, "I have checked my phone settings, and all settings are correct for cellular data use", he/she hasn't already checked the APN settings......

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Mayor / Maire

Re: cant access data when out away from wifi

@mvitols  You need to provide the make and model of your phone so that we can help you get your data working.

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Mayor / Maire

Re: cant access data when out away from wifi

@mvitols 

If you have a LG phone, you need to perform network reset after changing provider before your data working again.  Enable data on your phone after network reset.  Restart your phone with PM SIM card inserted to let PM SIM card to configure your APN automatically.  

 

If network reset failed to get your data working again, you may need to backup your data and do a factory reset.  Good luck.

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Great Neighbour / Super Voisin

Re: cant access data when out away from wifi

I'm having the same problem. What is the fix???

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Retired Oracle / Oracle Retraité

Re: cant access data when out away from wifi


@firemonkey wrote:

I'm having the same problem. What is the fix???


Data not working is usually a matter of running out of data or of the APN settings being set incorrect. If you go into your account, does it show that you have data remaning to be used?

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Great Neighbour / Super Voisin

Re: cant access data when out away from wifi

I just got a new plan and I was having the same problem, even with APN settings correct and data turned on. Toggling Airplane Mode off for 10 seconds and then back on fixed it for me 😊

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Good Citizen / Bon Citoyen

Re: cant access data when out away from wifi

That's odd. Normally you should restart with the new sim in and the provisioning should be automatically set up and ready to go. Just make sure that data is not turned off on your device (in android under settings>connections>data usage>mobile data (switch on) 

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