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cannot log into my account and my email is not invalid. I am trying to cancel my account

JD5
Great Neighbour / Super Voisin

I created a temporary account using an older (an now invalid email acount).  I no longer need the phone plan but I cannot access my account to cancel it.  What do I do?  

6 REPLIES 6

popping
Retired Oracle / Oracle Retraité

@popping wrote:

@JD5 wrote:

It's on autopay on my credit card so I have not missed any payments.  


Use the "Forgot your passward" link on the login page to reset your paaward.

Then, login and remove your credit card from your account.


OR you can create a moderator support ticket using the ? button at the right hand bottom corner of this page to reset your password.  Moderator wait time is up to 2 days.

Then you'll have to have moderator assistance. Click the ? in lower right side of screen to start process of moderator help.

popping
Retired Oracle / Oracle Retraité

@JD5 wrote:

It's on autopay on my credit card so I have not missed any payments.  


Use the "Forgot your passward" link on the login page to reset your paaward.

Then, login and remove your credit card from your account.

JD5
Great Neighbour / Super Voisin

It's on autopay on my credit card so I have not missed any payments.  

popping
Retired Oracle / Oracle Retraité

@JD5 wrote:

I created a temporary account using an older (an now invalid email acount).  I no longer need the phone plan but I cannot access my account to cancel it.  What do I do?  


When was your last missed payment date?

Your account will be suspended if your miss a payment.

90 days after suspension, your account will be canceled.

GR
Mayor / Maire

@JD5  is there a credit card tied to your account?  If not just let it be and in 90 days after no payment it will close by itself!  If there is a credit card on the account you can message the moderator team and they'll help you 

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