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Great Neighbour / Super Voisin

can't get into my account

forgot email address and password to my account and can't get into my account

Model Citizen / Citoyen Modèle

Re: can't get into my account


@coleervin wrote:

forgot email address and password to my account and can't get into my account


You need to open a ticket to talk to the moderators.  Click on the question mark at the bottom of screen.

Mayor / Maire

Re: can't get into my account

@coleervin 

Did you try to reset your password and answer your secuirty question?

https://selfserve.publicmobile.ca/forgot-password/

 

If that does not work, you will need to contact moderator.  Click on the question mark on the right lower corner of website. Type contact moderator and follow prompts to submit ticket to moderator.  

Model Citizen / Citoyen Modèle

Re: can't get into my account


@Dunkman wrote:

@coleervin 

Did you try to reset your password and answer your secuirty question?

https://selfserve.publicmobile.ca/forgot-password/

 

If that does not work, you will need to contact moderator.  Click on the question mark on the right lower corner of website. Type contact moderator and follow prompts to submit ticket to moderator.  


The password reset won't work becaue coleervin doesn't know the e-mail address.

Mayor / Maire

Re: can't get into my account


@coleervin wrote:

forgot email address and password to my account and can't get into my account


PM sent you a welcome email after activation.  Check the inbox of all email accounts to find the welcome email and try the password reset link on the login page.

Mayor / Maire

Re: can't get into my account

@coleervin  Forgetting your password I can understand but how do forget your email? How many do you have?