can' receive calls

[Ian_Johnston]

Hi All,

i ported my old landline from telus yesterday. it worked immediatly or so i thought.

i can call out, end and receive texts but when someone tries to call me they get the error message:

8uv2 your call cannot be completed as dialed

I had a look at the topics and I've rebooted the phone and looked around in the settings but i'm at a loss.

help...

[Ian_Johnston]

thanks for that. but like the missing t in my original header your second sentence leaves me scratching my head a bit.

[hairbag1]

makkahn28

Mayor / Maire

‎06-09-2015 03:09 PM

When Porting a Landline, expect the unexpected

If YOU port a Landline #, whether to a New PM account, or an existing account, here's some Helpful tips:

During Porting, Most times Landline #'s can be ported, THOUGH SOME MIGHT NOT Qualify.

Also, During Porting of Landline, Process WILL TAKE Longer than expected timeframe. Takes 48 HRS, UP TO A STANDARD WEEK. If NO PROGRESS, EMAIL PM, and PM will Investigate further

ALSO, During Porting of Landline, This is the Weird thing:

OUTGOING CALLS ARE MADE VIA CELLPHONE HANDSET

INCOMING IS FROM LANDLINE

ANY IMPORTANT CALL'S, MAKE PLANS ACCORDINGLY TO AVOID AWKWARD APPROACH

[hairbag1]

If YOU port a Landline #, whether to a New PM account, or an existing account, here's some Helpful tips:

During Porting, Most times Landline #'s can be ported, THOUGH SOME MIGHT NOT Qualify.

Also, During Porting of Landline, Process WILL TAKE Longer than expected timeframe. Takes 48 HRS, UP TO A STANDARD WEEK. If NO PROGRESS, EMAIL PM, and PM will Investigate further

ALSO, During Porting of Landline, This is the Weird thing:

OUTGOING CALLS ARE MADE VIA CELLPHONE HANDSET

INCOMING IS FROM LANDLINE

ANY IMPORTANT CALL'S, MAKE PLANS ACCORDINGLY TO AVOID AWKWARD APPROACH

[Anonymous]

@Ian_Johnston, ports from land lines can take a while to go through.   A couple of days is not unusual. 

[mimmo · Accepted solution]

Landline ports take longer 2-4 days if I remember.  

But why you get the error message is intended clear.