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Great Neighbour / Super Voisin

call centre

Why Public dosen't have call centre?

Mayor / Maire

Re: call centre

@sapkotasushil1 

Public mobile does not have a call centre to keep the plan costs lower.  

 

It is a low cost, no frills type of mobile company.  

Great Neighbour / Super Voisin

Re: call centre

Thank you.

Oracle

Re: call centre


@sapkotasushil1 wrote:

Why Public dosen't have call centre?


That is the whole point of Public mobile it is the Phone company without a PHONE.  Everything is online-based and that is the business model they continue to use.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Deputy Mayor / Adjoint au Maire

Re: call centre

That's why this company doesnt work for many people, ITS almost DIY company.

Mayor / Maire

Re: call centre


@sapkotasushil1 wrote:

Why Public dosen't have call centre?


@sapkotasushil1...in reality...this Community Forum and it's participants are your real-time support for most issues / questions. Way faster than call center responses. PM has a wide spectrum of users like you and I who have immediate anwers or directions for most issues you'll ever come across..

Welcome aboard.

Re: call centre


@hairbag1 wrote:

@sapkotasushil1 wrote:

Why Public dosen't have call centre?


@sapkotasushil1...in reality...this Community Forum and it's participants are your real-time support for most issues / questions. Way faster than call center responses. PM has a wide spectrum of users like you and I who have immediate anwers or directions for most issues you'll ever come across..

Welcome aboard.


When things are runnign smoothly, and when there are enough moderators online to meet the demand, the wait time for a moderator can sometimes be shorter than the amount of time need to wait on hold for someone on the phone to answer.  I've waited more than 30 minutes multiple times on hold waiting for companies to answer.  There have been times that's I've had to wait about 3 days, but there have also been other times that moderators have responded to me in about 10 minutes.

Mayor / Maire

Re: call centre

@sapkotasushil1  If you have a problem ask the community, if they can't help ask Simon (via the ? mark bottom right of your screen). If Simon can't help then he will put you in contact with the Public Mobile Moderator Team to resolve your issue.

 

If you want a call centre then you need to look at Telus.

Great Citizen / Super Citoyen

Re: call centre

I don’t know. I think they should though