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Re: all calls are listed as long distance even my own

@929ameer, a 1 signifies a long distance call.  Not an American number.  The area code signifies the geographic location.

 

Depending on the area covered by an area code, even a phone number in the same area code can be long distance.  For example, calling from Windsor Ontario to Kitchener Ontario, both in the same area code, is a long distance call.

Retraité / Retired

Re: all calls are listed as long distance even my own

Hello @eskasoni44,

 

thanks for reaching out to us.

 

My name is Mary, I'm one of the senior community mods here and I understand that you may need some help. That being said, I'm going to have to ask you to refrain from posting such messages. We do not tolerate hateful/vulgar messages toward any community user.

 

Keep in mind that Public Mobile reserves the right to ban a user from the community if one continues to go against guidelines.

 

Thank you for your understanding,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Oracle

Re: all calls are listed as long distance even my own


@lheintzman wrote:

@eskasoni44 wrote:

This is why I don't want a public forum, your nice, and your opinion is nice, but I don't care....blah blah blah... I do not need this forum... Blah blah blah


Yet here we are with this knob asking for help. While giving everyone the finger. There are farm animals with better manners. 

 

Makes you wish for an "ignore" button - - probably not in the PM community spirit. Maybe she /he /it needs a hug. 

 


We can choose just not to reply to posts like this if you don't want to.  Responding and coming back at the poster by calling names doesn't help the situation.  We are not the ones with the service issue.  We can offer advice on things that might help and if they don't want it then we have done what we can but no need to get into name calling.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Highlighted
Model Citizen / Citoyen Modèle

Re: all calls are listed as long distance even my own


@dna2016 wrote:

@eskasoni44, regarding your issue, we all went through this at the beginning.  I made a call to a different city number within the same province and got that "dreaded" long distance message, and I hung up thinking I would be charged for it.  But then I told myself, but my plan is Canada Wide so why would I get a message like this?  Then I checked this forum and saw that pretty much everyone gets this message any time you call outside your city.  Just let the message complete what it's saying, and it'll complete the call and you'll be fine.  Unfortunately this is not something you can request to have removed, at least that's what I've read.

 

Also, PM, or any prepaid service provider, won't let you use a service that you did not pre-pay for.  For example, if you didn't pre-pay for a data plan, and then you turned on your phone data trying to use the data service, it won't work.  If you were in the US and tried making a call without a US add-on, your call won't work.  So you can definitely rest assure that you won't be charged anything in addition to what you have already pre-paid for.  But in terms of that random long distance message, unfortunately from what I've been told, you can't get rid of it, so I guess you'd just have to get used to it like the rest of us, lol.

 

In terms of how to reach PM, you'll have to message a MOD, there's no number you can call.  However I don't think there's anything they can do anyways.  But maybe things have changed, try sending them a message, and if it works out please feel free to post it.  Good luck.


I know you are not the Original Poster but I really hope you are not listening to that long distance message each time you call. If you are please dial a 1 in front of the Canadian ten digit number before placing a call. Also to save Canadian & US numbers in your contact list you should be saving them with a plus sign. Like this +1-xxx-xxx-xxxx (x mean your ten digit number) 

Tav
Model Citizen / Citoyen Modèle

Re: all calls are listed as long distance even my own


@surreyboz wrote:

@dna2016 wrote:

@eskasoni44, regarding your issue, we all went through this at the beginning.  I made a call to a different city number within the same province and got that "dreaded" long distance message, and I hung up thinking I would be charged for it.  But then I told myself, but my plan is Canada Wide so why would I get a message like this?  Then I checked this forum and saw that pretty much everyone gets this message any time you call outside your city.  Just let the message complete what it's saying, and it'll complete the call and you'll be fine.  Unfortunately this is not something you can request to have removed, at least that's what I've read.

 

Also, PM, or any prepaid service provider, won't let you use a service that you did not pre-pay for.  For example, if you didn't pre-pay for a data plan, and then you turned on your phone data trying to use the data service, it won't work.  If you were in the US and tried making a call without a US add-on, your call won't work.  So you can definitely rest assure that you won't be charged anything in addition to what you have already pre-paid for.  But in terms of that random long distance message, unfortunately from what I've been told, you can't get rid of it, so I guess you'd just have to get used to it like the rest of us, lol.

 

In terms of how to reach PM, you'll have to message a MOD, there's no number you can call.  However I don't think there's anything they can do anyways.  But maybe things have changed, try sending them a message, and if it works out please feel free to post it.  Good luck.


I know you are not the Original Poster but I really hope you are not listening to that long distance message each time you call. If you are please dial a 1 in front of the Canadian ten digit number before placing a call. Also to save Canadian & US numbers in your contact list you should be saving them with a plus sign. Like this +1-xxx-xxx-xxxx (x mean your ten digit number) 


If you use Android and Googles phone app then placing a 1 or +1 for normal long distance calls in North America doesn't matter since they complete the call regardless. 

Model Citizen / Citoyen Modèle

Re: all calls are listed as long distance even my own


@Tav wrote:

@surreyboz wrote:

@dna2016 wrote:

@eskasoni44, regarding your issue, we all went through this at the beginning.  I made a call to a different city number within the same province and got that "dreaded" long distance message, and I hung up thinking I would be charged for it.  But then I told myself, but my plan is Canada Wide so why would I get a message like this?  Then I checked this forum and saw that pretty much everyone gets this message any time you call outside your city.  Just let the message complete what it's saying, and it'll complete the call and you'll be fine.  Unfortunately this is not something you can request to have removed, at least that's what I've read.

 

Also, PM, or any prepaid service provider, won't let you use a service that you did not pre-pay for.  For example, if you didn't pre-pay for a data plan, and then you turned on your phone data trying to use the data service, it won't work.  If you were in the US and tried making a call without a US add-on, your call won't work.  So you can definitely rest assure that you won't be charged anything in addition to what you have already pre-paid for.  But in terms of that random long distance message, unfortunately from what I've been told, you can't get rid of it, so I guess you'd just have to get used to it like the rest of us, lol.

 

In terms of how to reach PM, you'll have to message a MOD, there's no number you can call.  However I don't think there's anything they can do anyways.  But maybe things have changed, try sending them a message, and if it works out please feel free to post it.  Good luck.


I know you are not the Original Poster but I really hope you are not listening to that long distance message each time you call. If you are please dial a 1 in front of the Canadian ten digit number before placing a call. Also to save Canadian & US numbers in your contact list you should be saving them with a plus sign. Like this +1-xxx-xxx-xxxx (x mean your ten digit number) 


If you use Android and Googles phone app then placing a 1 or +1 for normal long distance calls in North America doesn't matter since they complete the call regardless. 


Did you even read what I said,? it wasn't the fact if the call goes through or not. It was to avoid having to listen to the long distance recording message before the call connects  Adding a 1 or +1 avoids having to listen to the long distance message recording 

Tav
Model Citizen / Citoyen Modèle

Re: all calls are listed as long distance even my own


@surreyboz wrote:

@Tav wrote:

@surreyboz wrote:

@dna2016 wrote:

@eskasoni44, regarding your issue, we all went through this at the beginning.  I made a call to a different city number within the same province and got that "dreaded" long distance message, and I hung up thinking I would be charged for it.  But then I told myself, but my plan is Canada Wide so why would I get a message like this?  Then I checked this forum and saw that pretty much everyone gets this message any time you call outside your city.  Just let the message complete what it's saying, and it'll complete the call and you'll be fine.  Unfortunately this is not something you can request to have removed, at least that's what I've read.

 

Also, PM, or any prepaid service provider, won't let you use a service that you did not pre-pay for.  For example, if you didn't pre-pay for a data plan, and then you turned on your phone data trying to use the data service, it won't work.  If you were in the US and tried making a call without a US add-on, your call won't work.  So you can definitely rest assure that you won't be charged anything in addition to what you have already pre-paid for.  But in terms of that random long distance message, unfortunately from what I've been told, you can't get rid of it, so I guess you'd just have to get used to it like the rest of us, lol.

 

In terms of how to reach PM, you'll have to message a MOD, there's no number you can call.  However I don't think there's anything they can do anyways.  But maybe things have changed, try sending them a message, and if it works out please feel free to post it.  Good luck.


I know you are not the Original Poster but I really hope you are not listening to that long distance message each time you call. If you are please dial a 1 in front of the Canadian ten digit number before placing a call. Also to save Canadian & US numbers in your contact list you should be saving them with a plus sign. Like this +1-xxx-xxx-xxxx (x mean your ten digit number) 


If you use Android and Googles phone app then placing a 1 or +1 for normal long distance calls in North America doesn't matter since they complete the call regardless. 


Did you even read what I said,? it wasn't the fact if the call goes through or not. It was to avoid having to listen to the long distance recording message before the call connects  Adding a 1 or +1 avoids having to listen to the long distance message recording 


I did read what you said. I'm simply stating that adding 1 or +1 if you are using Googles phone app literally makes zero difference since they auto complete the number thus completely the call for you. In fact, if I try to add a 1 or +1 in front of a number when I hit the call button it automatically removes the 1 or +1 thus making it irrelevant if you use Googles phone app so that message is gonna play or not play depending on whatever is happening on the Public Mobile backend.