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ad on wait time

taralum
Great Neighbour / Super Voisin

Hi there, just wondering if anyone knows how long it takes for an ad on to be usable after adding it to your account? thanks

13 REPLIES 13

KristenJadie
Great Neighbour / Super Voisin
 

popping
Retired Oracle / Oracle Retraité

@taralum 

Add-on should be active shortly after purchase.

 

Check you overview page for usage line for your purchased add-on.

I have a $15 plan and purchaed a $5 500 minutes add-on.  Refer to the following for details.

 

Data & Add-OnsAmount Used
100 Minutes Canada-Wide Talk
11  /  100 MIN
250 MB at 3G speed
24.530  /  250 MB
500 min Canada-Wide Long Distance
0  /  500 MIN

 

If you do not see the add-on you purchased, you had not purchased your add-on yet.

Is your fund for the add-on still in your account as available fund?

If yes, you need to purchase the add-on using the fund you added to your account earlier.

smiley3
Model Citizen / Citoyen Modèle

Yep, should be usable right away if it's on your account then.

@taralum  And just in case the add-on hasn't actually been purchased yet, here's a link to a guide on how to do it: How to purchase add-ons 


@taralum wrote:

It is the international talk ad on.


@taralum  Purchasing an add-on is a two step process. First you fund your account then you purchase it. Once completed then the add-on appears on the landing page of your selfserve.

 

If you add-on is there then make sure that the country you are trying to call is included in the list of allowed countries to call.

 

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

 

@taralum  Ok then, does it show up, as @Staliger  asked, in your self-serve account? If not, could it be that you made the common mistake of simply adding the correct amount of money to your account, to purchase that add-on, but didn't actually go into the add-on section and make the purchase? 🤔 

taralum
Great Neighbour / Super Voisin

It is the international talk ad on.

smiley3
Model Citizen / Citoyen Modèle

Yeah, if it's the US roaming one you should wait until your going to get it, because it lasts exactly 10 days from purchase!

moalkhatib
Good Citizen / Bon Citoyen

right away, you might need to restrat your handset!

CannonFodder
Mayor / Maire

@taralum  Maybe tell us which add-on you're referring to..... am thinkin' that if it's one of the U.S. add-ons, it MIGHT be an issue with needing to enable roaming, manually picking one of the available U.S. networks, and/or resetting the phone.....

Staliger
Mayor / Maire

@taralum wrote:

Hi there, just wondering if anyone knows how long it takes for an ad on to be usable after adding it to your account? thanks


@taralum Should be available right away after purchase. Is it in your self-account?

kselmak
Mayor / Maire

Should be instant right after there payment went through

gblackma
Mayor / Maire

@taralum If you see it in your  self service account , then its useable. 


@taralum wrote:

Hi there, just wondering if anyone knows how long it takes for an ad on to be usable after adding it to your account? thanks


 

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