active failed after submit credit card.

[j7791]

Follow active process online, at end after submit credit card, got:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

But login page link to active page again. And the SIM card has become Invalid SIM.

Goto my account, can not login.

How to fix it, suggestions?

John

[darlicious]

@j7791  Great to hear you got it figured out with the help of a moderator. It would be better to award the solution to someone who suggested contacting them to resolve your issue. Just go to the edit option at the top right corner of your post (3 dots) to change your choice.

[j7791]

After contacting the MOD team, the account activation was completed.

One thing is unexpected that the brand new BLU C6L phone does not work with PM, which cause few extra hours of troubleshooting. Return BLU phone to the store and buy a "Packard Bell" phone, then works perfect.

Thanks for everyone helps.

[Daps]

Did you try activation more than once?

It seems the only thing you can do to avoid this situation is once you get an error during activation, then don't retry right away. First clear your browser's cache and then retry using incognito mode.

In your case, it's too late. Your activation encountered an unexpected error. So you will need moderator help.

Moderators are available:

• Monday to Friday from 8 AM to midnight Eastern time.
• Saturday and Sunday from 8 AM to 10 PM Eastern time.

[geopublic]

@j7791  Depends on how busy they are. Keep checking your envelope for a private message. In the meantime, insert your sim in your phone. Click here to register your selfserve account. Hopefully that works.

[j7791]

This sim card seems registered, so can not use again for active.
The page always shows "Invalid SIM" error.

I think may needs help from moderator. How long get a feedback from moderator, hours or days?

[geopublic]

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@j7791 wrote:

The credit card is charged.

However, account is not opened, the card does not active. no email confirmation.

---

@j7791  That might just be a holding charge because you were able to enter your cc info. If when entering your sim it does not connect to the PM network then just wait an hour and try the activation again.

[Dunkman]

@j7791 

If card was charged, I would recommend contacting moderator for help.  Did you port a number over or activate a new line?  If you ported, it sometimes takes  a few hours to complete port.  

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

[j7791]

The credit card is charged.

However, account is not opened, the card does not active. no email confirmation.

[Staliger]

---

@j7791 wrote:

Follow active process online, at end after submit credit card, got:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

But login page link to active page again. And the SIM card has become Invalid SIM.

Goto my account, can not login.

How to fix it, suggestions?

John

---

Try another browser/device. You can ask for moderator's help: click the "?" in lower right side of the page, type "contact moderator", and follow directions.

[markmyles]

Start a helpticket and start talking to a Moderator. Same thing happened to me and still caught in limbo.

[Dunkman]

@j7791 

First check if your credit card was charged.  If charged, insert your SIM to see whether the activaiton was completed.

If not charged, try again in one hour.  Or clear cache, different web browser or incognito mode.  Chrome incognito works well with this site.  

[GR]

@j7791  can you check your credit card and see if it's been billed? And try the Sim in your phone. If it doesn't work wait 1 hour and try activating again. The system put a 1 hour hold on a Sim after you start an activation